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For Companies At a Glance
- Tasks: Assess life claims and provide fair decisions while supporting customers.
- Company: Join a forward-thinking company dedicated to making a positive impact on policyholders.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while honing your customer service skills.
- Qualifications: Experience in assessing claims and excellent communication skills are essential.
- Other info: Collaborate with various teams to drive innovation in the claims process.
The predicted salary is between 36000 - 60000 £ per year.
What you need to know:
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.
As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.
You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.
What we expect from you:
- Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards.
- Assessment of claims in line with the client claims philosophy and policy terms and conditions.
- Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
- Obtain further information in relation to claims or potential claim enquiries
- Explain claims requirements and decisions
- Resolve appeals and complaints
- Build and maintain relationships with intermediaries and service providers
Key requirements:
- Recent experience of assessing claims for underwritten protection products
- Excellent inter-personal and communication skills
- Well-organised and ability to manage several tasks at the same time
- Desire to deliver excellent customer service.
- A demonstrable 'can-do' attitude with the ability to pro-actively manage workload.
Claims Management Processor employer: FBI &TMT
Contact Detail:
FBI &TMT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Management Processor
✨Tip Number 1
Familiarise yourself with the specific claims philosophy and policy terms of the company. Understanding their approach will help you align your responses and demonstrate that you are a good fit for their culture.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Since you'll be dealing with vulnerable customers, showing empathy and clarity in your interactions is crucial.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare examples from your past experience where you've successfully managed multiple tasks or resolved customer complaints. This will showcase your organisational skills and your commitment to excellent customer service.
We think you need these skills to ace Claims Management Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in assessing claims, particularly for underwritten protection products. Use specific examples that demonstrate your excellent interpersonal and communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your desire to support vulnerable customers. Mention how your previous experiences align with the company's innovative approach and commitment to policyholders.
Showcase Relevant Skills: Emphasise your organisational skills and ability to manage multiple tasks effectively. Provide examples of how you've successfully handled claims or customer interactions in the past, showcasing your 'can-do' attitude.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. A well-presented application reflects your attention to detail, which is crucial for a role that requires accurate claims assessment.
How to prepare for a job interview at FBI &TMT
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience in assessing claims, particularly for underwritten protection products. Highlight specific examples where you made fair and balanced decisions, as this will demonstrate your understanding of the role and its responsibilities.
✨Emphasise Customer Service Skills
Since the role involves supporting vulnerable customers, it's crucial to convey your commitment to excellent customer service. Share instances where you've gone above and beyond to assist clients, and explain how you handle difficult situations with empathy and professionalism.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks simultaneously, so be ready to discuss your organisational strategies. Talk about tools or methods you use to prioritise your workload and ensure that you meet service standards without compromising on quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Practice articulating how you would handle specific claims situations, including obtaining information from various stakeholders and resolving complaints effectively.
