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- Tasks: Provide critical IT support and resolve hardware/software issues for business users.
- Company: Join a global leader in ERP solutions with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for emergency duties and exciting project work.
- Why this job: Make a real impact by supporting teams and enhancing their tech experience.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Global Support Services Analyst, you will be working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you will resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
In this critical role, the team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You will also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.
Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take ERP Solutions to the next level.
Here's What You'll Need:
- Proven experience in an IT support role, involving extensive customer support, both remote and in-person
- Full understanding of Windows Environment
IT Support Engineer - Field Based in Burnley employer: Fbi &Tmt
Contact Detail:
Fbi &Tmt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Field Based in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on experience! If you can, volunteer for tech support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world scenarios to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and think about how you'd handle them. Show off your problem-solving skills and customer service expertise – that's what they'll want to see!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you're genuinely interested in being part of our journey in taking ERP Solutions to the next level.
We think you need these skills to ace IT Support Engineer - Field Based in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise and technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing a bit of personality, so let your enthusiasm for the position come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for those moments where you’ve gone above and beyond to resolve problems, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Fbi &Tmt
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments and Oracle systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with business users, prepare examples that showcase your excellent customer service skills. Think about times when you went above and beyond to help a user or resolved a tricky issue.
✨Familiarise Yourself with ServiceNow
Get to grips with the ServiceNow ticketing management system if you haven't already. Being able to talk about how you've used similar systems or your understanding of ticket management will impress the interviewers.
✨Be Ready for Flexibility
This role may require emergency duties outside normal hours, so be prepared to discuss your availability and willingness to travel. Highlight any previous experiences where you had to adapt quickly to changing situations.