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- Tasks: Provide top-notch support to users and oversee kiosk operations.
- Company: Dynamic fintech business committed to community well-being and innovation.
- Benefits: Competitive salary, career advancement, and a supportive team environment.
- Why this job: Join a forward-thinking team and make a real difference in customer experience.
- Qualifications: NVQ Level 3 or higher, CRM experience, and excellent communication skills.
- Other info: Opportunity to grow in a fast-paced, innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a fintech business in the banking sector, is currently seeking a Customer Support Specialist to join their dynamic team. The role focuses on providing outstanding support to users while overseeing the daily operations of multiple kiosk locations. This position plays a crucial role in ensuring operational efficiency and upholding high standards for customer experience in line with the business's commitment to community well-being and innovation.
Key Responsibilities:- Serve as the primary contact for customer enquiries by phone, email, chat, or in-person.
- Assist users with onboarding, account setup, and transaction-related questions.
- Troubleshoot basic technical issues and escalate to the appropriate teams for resolution where necessary.
- Accurately log, categorise, and prioritise incidents, service requests, and problem tickets.
- Monitor customer feedback and contribute to service improvement initiatives.
- Prepare and deliver timely reports on a weekly, monthly, and ad-hoc basis.
- Ensure continuous availability and smooth operation of kiosk services through remote monitoring.
- Travel to customer sites as required.
- Work on weekends (minimum one weekend day).
- NVQ Level 3 or higher.
- Experience in using CRM systems, ticketing tools, and social media platforms.
- Strong working knowledge of MS Office and Google Workspace.
- Excellent communication and engagement skills with internal stakeholders and customers.
- Ability to plan and prioritise effectively to meet changing priorities and demands.
- Customer-focused, with a strategic and commercial mindset.
- Ability to engage and influence stakeholders at all levels in the company.
- Analytical and systematic approach to problem-solving; able to make decisions under pressure.
- Good time management skills, proficient in planning, organising, and driving solutions to complex issues.
If you are a Customer Support Specialist or a grad looking to advance your career in a forward-thinking environment, we would love to hear from you. Apply now to join our client's dedicated team and contribute to their mission of delivering accessible, community-focused financial solutions.
Customer support specialist in Basingstoke employer: Fbi &Tmt
Contact Detail:
Fbi &Tmt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer support specialist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the fintech sector, especially those working in customer support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common customer support scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with CRM systems and ticketing tools that are popular in the industry. Being able to talk about these tools will definitely give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who align with our mission of community-focused solutions.
We think you need these skills to ace Customer support specialist in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and any relevant skills. We want to see how you can bring your unique flair to the role!
Showcase Your Communication Skills: Since this role is all about engaging with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to include examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! Share specific instances where you've tackled challenges or improved processes in previous jobs. This will show us that you can handle the dynamic nature of customer support.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Fbi &Tmt
✨Know the Company Inside Out
Before your interview, take some time to research the fintech business and its commitment to community well-being and innovation. Understanding their values and mission will help you align your answers with what they’re looking for.
✨Showcase Your Customer Support Skills
Be ready to discuss your previous experience in customer support. Prepare specific examples of how you've handled enquiries, resolved issues, and improved customer satisfaction. This will demonstrate your capability to excel in the role.
✨Familiarise Yourself with Tools
Since the role requires using CRM systems and ticketing tools, brush up on your knowledge of these platforms. If you have experience with specific tools, mention them during the interview to show you're already equipped for the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to troubleshoot issues or manage multiple priorities. Practising your responses will help you feel more confident during the interview.