At a Glance
- Tasks: Support data migration and ensure critical applications remain stable during integration.
- Company: Join a global Applications Centre of Excellence team in a dynamic environment.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technologies.
- Other info: Exciting opportunities for career growth in a collaborative and innovative setting.
- Why this job: Make a real impact by supporting key business integrations and improving application performance.
- Qualifications: IT degree or equivalent experience, strong communication skills, and familiarity with ITSM tools.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an Application Support Analyst to support a key business integration programme, helping deliver a complex data and systems migration into a newly acquired part of the organisation. This will involve supporting data migration, network/environment integration, and ensuring critical applications remain stable and well-supported throughout change.
You'll join a global Applications Centre of Excellence (CoE) team, reporting to a Technical Architect, and provide day-to-day support to internal users alongside project-based migration and improvement work. You'll work across a varied application landscape, initially focusing on SharePoint, .NET and Java applications and associated platforms including Microsoft SQL Server.
Key responsibilities:- Manage and resolve service desk tickets in line with SLAs (Tier 2; escalating to Tier 3 where needed)
- Troubleshoot application incidents, perform daily health checks, and drive root-cause fixes
- Support releases, patches and upgrades (testing and post-deployment validation)
- Contribute to migration activities, documentation/knowledge base updates, and continuous improvement
- IT degree or equivalent commercial application support experience
- Confident communicator with strong stakeholder management skills
- Comfortable working to SLAs/KPIs and managing competing priorities
- Experience using an ITSM tool (e.g., Vivantio or similar)
- Fluent English required
Location: Leamington Spa or Shoreham-by-Sea.
Applications Support Analyst employer: FBI &TMT
Join a dynamic and innovative team as an Applications Support Analyst, where you'll play a crucial role in a key business integration programme. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities to enhance your skills while working with cutting-edge technologies in a supportive environment. Located in the vibrant areas of Leamington Spa or Shoreham-by-Sea, we provide a unique blend of professional challenges and a balanced lifestyle, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Analyst
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those already working as Application Support Analysts. Use platforms like LinkedIn to connect and engage with them. You never know who might have a lead on a job or can give you insider tips!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills related to SharePoint, .NET, and Java applications. We recommend doing mock interviews with friends or using online resources to practice common questions. Confidence is key, so show them you know your stuff!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and interests. Tailor your approach to each application to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with data migration, application troubleshooting, and any relevant technologies like SharePoint or .NET. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with service desk tickets and stakeholder management – we love that stuff!
Show Off Your Communication Skills:As a confident communicator, make sure to showcase your ability to manage stakeholders and work within a team. We value clear communication, so give examples of how you've successfully collaborated in past roles or projects.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at FBI &TMT
✨Know Your Applications
Familiarise yourself with the specific applications mentioned in the job description, like SharePoint, .NET, and Java. Be ready to discuss your experience with these technologies and how you've supported them in previous roles.
✨Showcase Your Troubleshooting Skills
Prepare examples of how you've resolved application incidents or managed service desk tickets. Highlight your approach to troubleshooting and any tools you've used, especially ITSM tools like Vivantio.
✨Communicate Effectively
As a confident communicator, practice articulating your thoughts clearly. Think about how you would explain technical issues to non-technical stakeholders, as this will be crucial in your role.
✨Understand SLAs and KPIs
Brush up on what SLAs and KPIs mean in the context of application support. Be prepared to discuss how you've managed competing priorities while meeting these targets in your past experiences.
