At a Glance
- Tasks: Support and enhance applications like SharePoint, .NET, and Java while resolving user issues.
- Company: Join a global Applications Centre of Excellence team with a focus on innovation.
- Benefits: Gain valuable experience, develop technical skills, and work in a supportive environment.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by improving system performance and supporting exciting projects.
- Qualifications: Degree in IT or equivalent experience, strong troubleshooting, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an Application Support Analyst to join a global Applications Centre of Excellence team, initially supporting SharePoint, .NET, and Java applications, along with associated platforms such as MSSQL. This role offers the opportunity to broaden your technical skillset across a diverse application landscape while contributing to both operational support and project-based initiatives.
Reporting to the Technical Architect, you will provide day-to-day support to end users, resolving issues and improving system performance. You will also play an active role in system enhancements, upgrades, and implementations, working closely with technical and business stakeholders throughout the full project lifecycle—from testing and deployment to post-implementation support. Strong communication skills are essential, as you will translate technical concepts into clear, actionable guidance for users and stakeholders.
Key Responsibilities- Monitor the helpdesk system and respond to tickets in line with agreed SLAs
- Resolve Tier 2 incidents and manage escalations to Tier 3
- Perform regular system health checks and proactively address potential issues
- Investigate recurring problems and implement long-term solutions
- Collaborate with IT and business teams to provide technical support and guidance
- Maintain documentation, knowledge base articles, and support procedures
- Support application releases, patches, and upgrades, including testing and validation
- Contribute to continuous improvement initiatives (process, automation, standardisation)
- Participate in projects such as enhancements, migrations, and new implementations
- Assist with user acceptance testing (UAT)
- Communicate clearly with users, simplifying technical issues where needed
- Ensure compliance with IT governance and security standards
- Degree in IT or equivalent experience in application support
- Strong troubleshooting skills with a track record of resolving complex issues
- Excellent written and verbal communication skills
- Ability to manage multiple priorities while meeting SLAs and KPIs
- Experience with ITSM tools (e.g., ticket management systems)
- Fluent in English
Application Support Analyst - 12 month FTC employer: FBI &TMT
Join a dynamic global Applications Centre of Excellence team as an Application Support Analyst, where you will not only enhance your technical skills across SharePoint, .NET, and Java applications but also contribute to meaningful projects that drive operational excellence. Our collaborative work culture fosters continuous learning and professional growth, ensuring that you are well-supported in your career journey while enjoying the unique advantages of working in a vibrant international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to get comfortable explaining your troubleshooting process and how you handle user issues.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with SharePoint, .NET, or Java applications. This can really set you apart from other candidates when you apply through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and your commitment to clear communication—just what they’re looking for!
We think you need these skills to ace Application Support Analyst - 12 month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Analyst. Highlight your experience with SharePoint, .NET, and Java applications, and don’t forget to mention any relevant troubleshooting skills you've got up your sleeve!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Applications Centre of Excellence team. Be sure to mention your communication skills and how you can translate technical jargon into user-friendly language.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can not only resolve problems but also implement long-term solutions that improve system performance.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at FBI &TMT
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SharePoint, .NET, and Java applications. Be ready to discuss how you've supported these technologies in the past, and think of specific examples where you've resolved issues or improved performance.
✨Show Off Your Troubleshooting Skills
Prepare to talk about complex problems you've solved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong troubleshooting skills and how they align with the role's requirements.
✨Communicate Like a Pro
Since strong communication skills are essential, practice explaining technical concepts in simple terms. You might be asked to translate a complex issue into layman's terms, so think about how you'd explain it to a non-technical user.
✨Demonstrate Your Team Spirit
This role involves collaboration with both IT and business teams. Be prepared to share examples of how you've worked effectively in a team setting, especially during projects or system enhancements. Highlight your ability to manage multiple priorities while keeping everyone informed.
