At a Glance
- Tasks: Support and enhance IT infrastructure while providing top-notch 2nd line support.
- Company: Join a dynamic and innovative IT team focused on collaboration.
- Benefits: Enjoy hybrid working, professional development, and diverse projects.
- Other info: Great opportunities for career growth and technical progression.
- Why this job: Make a real impact in a hands-on role with varied challenges.
- Qualifications: Experience with hybrid infrastructures and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are seeking a skilled and customer-focused 2nd Line Infrastructure Engineer to join our dynamic IT team. In this key role, you\'ll be responsible for supporting, maintaining, and enhancing our core IT infrastructure while providing exceptional 2nd line support to internal users. If you\'re looking for a hands-on position where no two days are the same - and where infrastructure and desktop support go hand-in-hand - this could be your ideal next step.
Key Responsibilities
- Infrastructure Support & Maintenance
- Manage and maintain servers, network devices, and storage systems.
- Support and monitor virtual environments (VMware/Hyper-V).
- Perform system updates, backups, and patch management to ensure security and reliability.
- Assist with infrastructure scalability and capacity planning.
- 2nd Line Technical Support
- Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues.
- Resolve escalated incidents and service requests, ensuring SLA compliance.
- Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting.
- Networking & Security
- Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices.
- Support network security through monitoring tools, firewalls, and access control.
- User Support & Training
- Provide clear, user-friendly technical guidance and occasional training sessions.
- Ensure end-user systems are protected, patched, and up to date.
- Project Work
- Contribute to IT projects including upgrades, cloud migration, and strategy development.
- Support the business in identifying and implementing new technologies.
What You\'ll Need to Succeed
- Technical Skills
- Experience with hybrid infrastructure environments.
- Strong knowledge of VMWare vSphere and virtualisation platforms.
- Familiarity with SANs and small-scale storage architectures.
- Proficiency with Linux (Debian/RedHat/Suse) and Windows Server (DNS, DHCP, DFS, AD).
- Hands-on experience with Microsoft technologies: Intune, Office 365, Exchange Online, MFA, SharePoint Online.
- SQL Server administration basics.
- Knowledge of backup technologies, networking (routing/switching), wireless systems.
- Azure cloud services knowledge.
- Understanding of firewalls, network security, and VOIP telephony systems.
- Personal Attributes
- Strong problem-solving skills and ability to prioritise workload.
- Excellent communication and interpersonal abilities.
- Customer-focused with a proactive approach to support.
- Ability to work independently and as part of a collaborative team.
- Well-organised with good documentation habits and attention to detail.
Why Join Us?
- Be part of a supportive and innovative IT team.
- Work on diverse infrastructure projects that make a real impact.
- Opportunities for professional development and technical progression.
- Hybrid working options (where applicable).
2nd Line IT Infrastructure Engineer in Fareham employer: Fbi &Tmt
Join our dynamic IT team as a 2nd Line Infrastructure Engineer, where you'll enjoy a collaborative and innovative work culture that prioritises employee growth and development. With opportunities to work on diverse infrastructure projects and the flexibility of hybrid working options, we ensure that every day brings new challenges and rewards, making it an ideal environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Infrastructure Engineer in Fareham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fbi &Tmt values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fbi &Tmt might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fbi &Tmt!
✨Direct Apply to Fbi &Tmt
Let's not forget to apply directly through the Fbi &Tmt website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Infrastructure Engineer in Fareham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fbi &Tmt.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fbi &Tmt. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fbi &Tmt
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
