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- Tasks: Support AV services and manage video conferencing for clients in London.
- Company: Join a dynamic team focused on delivering top-notch audio-visual solutions.
- Benefits: Gain hands-on experience with cutting-edge technology and enhance your customer service skills.
- Why this job: Perfect for tech enthusiasts who love problem-solving and working in a fast-paced environment.
- Qualifications: Strong knowledge of Cisco AV solutions and excellent customer service skills required.
- Other info: Opportunity to work with VIP clients and develop your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an AV Engineer, with strong audio visual and video conferencing knowledge, to support our customer in London. The successful candidate will support at both an operational and service / break fix level and will be required to provide a full office service to the client, including the day to day running of Audio-Visual services. Skills: Cisco AV solutions, DSS, IMAC, Apple Mac, PC, Hardware, Software, VIP, VVIP, Audio Visual Support, Customer Service. Responsibilities: The distribution and management of AV tickets, ad-hoc AV requests and video conferencing Manage and update the on-site audio visual Standard Operating Procedures (SOP) Maintain an inventory of supported rooms/suites and AV equipment therein Assist in providing data for reporting purposes Support regular user training activities Deal with day-to-day administrative duties and any ad-hoc duties required Install, diagnose, service and maintain industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools Manage tickets in client’s ServiceNow environment Provides AV related technical support to customers in solving technical problems that occur during the installation or operation of company supported pro…
Cisco AV Support Engineer employer: FBI &TMT Careers
Contact Detail:
FBI &TMT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco AV Support Engineer
✨Tip Number 1
Familiarize yourself with Cisco AV solutions and other relevant technologies. Understanding the specific tools and systems we use will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your experience with video conferencing and audio-visual support in previous roles. Be ready to discuss specific scenarios where you successfully managed AV services or resolved technical issues.
✨Tip Number 3
Prepare to demonstrate your customer service skills. Since this role involves direct interaction with clients, showcasing your ability to handle VIP and VVIP requests effectively will set you apart.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during the interview and show that you're a great fit for our team.
We think you need these skills to ace Cisco AV Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Cisco AV solutions and video conferencing technologies. Mention specific projects or roles where you successfully managed AV services or provided technical support.
Showcase Customer Service Skills: Since the role involves providing support to clients, it's important to demonstrate your customer service skills. Include examples of how you've effectively communicated with clients and resolved their issues in previous positions.
Detail Technical Proficiency: Clearly outline your technical skills related to audio-visual equipment, including installation, diagnosis, and maintenance. Mention any relevant certifications or training that showcase your expertise in this area.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'AV tickets', 'Standard Operating Procedures', and 'ServiceNow', to ensure your application stands out.
How to prepare for a job interview at FBI &TMT Careers
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Cisco AV solutions and other relevant technologies. Highlight specific projects where you've successfully implemented or supported AV systems, especially in a corporate environment.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with clients, emphasize your customer service experience. Share examples of how you've effectively resolved issues for users, particularly in high-pressure situations involving VIPs or VVIPs.
✨Familiarize Yourself with Standard Operating Procedures
Understand the importance of Standard Operating Procedures (SOP) in managing AV services. Be ready to discuss how you would maintain and update these procedures to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you've diagnosed and resolved AV issues, and be ready to explain your thought process during those situations.
