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For Companies At a Glance
- Tasks: Support and maintain IT systems, troubleshoot issues, and assist users with tech problems.
- Company: Top-rated law firm in the Black Country, known for its supportive culture.
- Benefits: 30 days annual leave, career growth opportunities, and flexible working arrangements.
- Why this job: Join a team that values people and offers real career development in tech support.
- Qualifications: Experience in IT support and a valid driving licence required.
- Other info: Dynamic role with opportunities to work across various sites and on exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
FBC Manby Bowdler are rated first locally in EVERY area of expertise, by our clients, on ReviewSolicitors. We are based in the heart of the Black Country, Shropshire, Worcestershire and Birmingham serving clients nationally. We are looking to recruit an experienced IT User Support to work with our IT Team based in Wolverhampton. You must have a driving licence and access to a vehicle as this role will require travelling to our office bases as required.
Responsibilities
- Monitor and maintain the firms computer systems and networks.
- Install and configure computer hardware operating systems and applications.
- Diagnose hardware/software faults and resolve appropriately.
- Resolve technical and applications problems, via the helpdesk and helpdesk requests, either over the phone or in person.
- Ensure a thorough understanding of the firms information systems and how they are used and apply their technical knowledge/expertise appropriately.
- Troubleshoot system and network problems and diagnose and solve hardware/software faults; replacing parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Assist with user training when needed.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritise and manage many open cases at one time.
- Rapidly establish a good working relationship with customers and other professionals, e.g., software developers.
- Test and evaluate new technology and involvement in specific project work as required.
- Only visual checks, official testing via PAT.
- Travel to various sites across the midlands when needed.
- This role will from time to time require out of office hours working to ensure downtime and disruption is minimised.
We Put Our People First
At Our Firm, People Are At The Heart Of Everything We Do. We're Committed To Creating a Supportive, Inclusive, And Rewarding Environment Where Careers Can Thrive And Well-being Is Prioritised.
Benefits
- We offer 30 days annual leave, plus bank holidays.
- Active career management plans tailored to individual aspirations.
- Regular, structured performance and development conversations.
- Clear pathways for progression and professional growth.
- Paid maternity, paternity, and adoption leave.
- Parenting support groups and training resources.
- Comprehensive menopause policy with trained menopause champions.
- Neurodiversity champions and peer support groups.
- Access to mental health resources and confidential counselling.
- Flexible working arrangements to support diverse needs.
- Financial wellbeing support, including budgeting tools and expert guidance.
- RewardHub+ retail discounts.
- Cycle to work scheme and salary sacrifice EV leasing.
- Funded eye care, dental care, physiotherapy, and specialist consultations via our expenses system.
IT Desktop Support in Wolverhampton employer: FBC Manby Bowdler
Contact Detail:
FBC Manby Bowdler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at FBC Manby Bowdler. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! During interviews, let your enthusiasm for IT and helping users shine through. Share examples of how you've gone above and beyond to assist others in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FBC Manby Bowdler.
We think you need these skills to ace IT Desktop Support in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Desktop Support role. Highlight relevant experience and skills that match the job description, like troubleshooting and user support. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FBC Manby Bowdler
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as the specific systems used by the company. Being able to discuss troubleshooting methods and past experiences will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user support, be prepared to share examples of how you've successfully resolved user issues in the past. Highlight your ability to communicate clearly and build rapport with clients, as this is crucial for maintaining good relationships.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle some hypothetical scenarios during the interview. Think about how you would approach diagnosing and resolving technical problems. This will not only showcase your analytical skills but also your ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
