At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for users.
- Company: Growing IT support team in Chester with a friendly culture.
- Benefits: £27,000 salary, annual bonus, benefits package, and structured training.
- Other info: Clear progression opportunities from 1st Line to 2nd Line support.
- Why this job: Kickstart your IT career and develop skills in a supportive environment.
- Qualifications: Experience in IT support or strong apprenticeship; knowledge of Windows and Microsoft 365.
The predicted salary is between 27000 - 27000 € per year.
We’re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations.
The Role – 1st Line Support Engineer
As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently.
Key Responsibilities
- Provide first-line technical support via phone, email, and ticketing systems.
- Log, track, and resolve support tickets in line with SLAs.
- Troubleshoot hardware, software, and basic network issues.
- Support Windows devices, Microsoft 365, user accounts, and permissions.
- Escalate complex issues to 2nd Line / 3rd Line support where required.
- Maintain accurate documentation and system records.
- Deliver clear, professional customer service at all times.
Skills & Experience
- Previous experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience).
- Good working knowledge of Windows OS and Microsoft 365.
- Basic understanding of networking, Active Directory, and user management.
- Strong communication skills and a customer-focused approach.
- A desire to learn, develop, and progress beyond 1st Line Support Engineer level.
What’s on Offer
- £27,000 base salary.
- Annual bonus.
- Benefits package.
- Structured training and development.
- Clear progression from 1st Line Support Engineer into 2nd Line support.
- Friendly, supportive team environment.
If you’re a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.
1st Line Support Engineer in Chester employer: Fazer Recruitment
Join a dynamic and supportive team as a 1st Line Support Engineer in Chester, where you'll receive a competitive salary of £27,000 plus bonuses and a comprehensive benefits package. Our company fosters a friendly work culture that prioritises employee growth through structured training and clear progression pathways, making it an ideal environment for those eager to advance their IT careers while enjoying the perks of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Chester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions and boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. It’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace 1st Line Support Engineer in Chester
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the entire job description. It’ll give you a good idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Skills:When writing your application, highlight any relevant experience you have in IT support or similar roles. We want to see how your skills align with the responsibilities of a 1st Line Support Engineer, so don’t hold back!
Be Professional Yet Personable:While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your thoughts well. This is your chance to show us your communication skills, which are super important for this role!
Apply Through Our Website:Once you’ve polished your application, make sure to hit that apply button on our website. It’s the easiest way for us to receive your application and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Fazer Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and basic networking concepts. Being able to discuss these topics confidently will show that you have a solid foundation for the role.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues you might face as a 1st Line Support Engineer. Think through how you would troubleshoot hardware or software problems and be ready to explain your thought process during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Demonstrating your ability to communicate clearly and professionally will set you apart from other candidates.
✨Express Your Desire to Learn
Make sure to convey your enthusiasm for learning and growing within the company. Discuss your career aspirations and how you see yourself progressing beyond the 1st Line Support Engineer level, which aligns with what they’re looking for.
