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- Tasks: Provide first-line technical support and troubleshoot issues for users.
- Company: Join a growing IT support team in Chester with a friendly culture.
- Benefits: £27,000 salary, annual bonus, and structured training opportunities.
- Other info: Clear progression path to 2nd Line support and a dynamic team atmosphere.
- Why this job: Kickstart your IT career and develop your skills in a supportive environment.
- Qualifications: Experience in IT support or strong apprenticeship; knowledge of Windows and Microsoft 365.
The predicted salary is between 27000 - 27000 £ per year.
We’re looking for a 1st Line Support Engineer to join a growing IT support team in Chester. This role is ideal for someone at the early stages of their IT career who enjoys problem-solving, working with users, and building strong technical foundations.
As a 1st Line Support Engineer, you’ll be the first point of contact for technical issues, providing high-quality support to end users and ensuring issues are logged, resolved, or escalated efficiently.
Key Responsibilities- Provide first-line technical support via phone, email, and ticketing systems.
- Log, track, and resolve support tickets in line with SLAs.
- Troubleshoot hardware, software, and basic network issues.
- Support Windows devices, Microsoft 365, user accounts, and permissions.
- Escalate complex issues to 2nd Line / 3rd Line support where required.
- Maintain accurate documentation and system records.
- Deliver clear, professional customer service at all times.
- Previous experience in a 1st Line Support Engineer, IT Support, or Service Desk role (or strong apprenticeship / placement experience).
- Good working knowledge of Windows OS and Microsoft 365.
- Basic understanding of networking, Active Directory, and user management.
- Strong communication skills and a customer-focused approach.
- A desire to learn, develop, and progress beyond 1st Line Support Engineer level.
- £27,000 base salary.
- Annual bonus.
- Benefits package.
- Structured training and development.
- Clear progression from 1st Line Support Engineer into 2nd Line support.
- Friendly, supportive team environment.
If you’re a 1st Line Support Engineer looking to build your IT career within a well-established and growing organisation in Chester, this is an excellent opportunity.
Locations
1st Line Support Engineer in Cheshire, Chester employer: Fazer Recruitment
Contact Detail:
Fazer Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Cheshire, Chester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Remember, it’s all about showcasing your problem-solving skills and customer service approach.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. This way, you can align your answers during interviews with what they value most.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 1st Line Support Engineer in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the 1st Line Support Engineer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your problem-solving abilities and customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your passion for IT support aligns with what we do at StudySmarter. Keep it friendly and professional!
Show Off Your Communication Skills: As a 1st Line Support Engineer, clear communication is key. In your application, demonstrate your ability to convey technical information in an easy-to-understand way. This will show us you can provide top-notch support to our users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Fazer Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Microsoft 365, and basic networking concepts. Be ready to discuss how you've used these in past roles or projects, as this will show your technical foundation and problem-solving skills.
✨Practice Your Communication Skills
As a 1st Line Support Engineer, clear communication is key. Practice explaining technical issues in simple terms, as you’ll need to convey solutions to users who may not be tech-savvy. Role-play with a friend to get comfortable!
✨Familiarise Yourself with Ticketing Systems
Get to know common ticketing systems and how they work. If you have experience with any, be prepared to share that. If not, do a bit of research on popular ones like Jira or ServiceNow to show your initiative.
✨Show Your Desire to Learn
Employers love candidates who are eager to grow. Be ready to discuss your career aspirations and how you plan to progress beyond the 1st Line Support Engineer role. This shows you're committed to your professional development.