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- Tasks: Lead the team to deliver exceptional guest experiences and manage daily restaurant operations.
- Company: Fazenda offers an authentic Churrasco experience, bringing Brazilian dining to the UK.
- Benefits: Enjoy enhanced maternity/paternity pay, 50% food discount, free meals, and a supportive work environment.
- Why this job: Join a passionate team where your talent shines and you make a real difference in guest satisfaction.
- Qualifications: Strong communication skills, teamwork, willingness to learn, and a passion for hospitality are essential.
- Other info: Competitive pay includes £14.50 per hour plus tronc, with opportunities for development and progression.
Benefits of being a Guest Service Representative at Fazenda:
- Enhanced maternity and paternity pay up to 9 months full pay
- Christmas Day and New Year's Day closures to guarantee time off with your loved ones
- 50% brand discount on both food and drink
- Free meals during breaks
- Complimentary meal for two to celebrate your work anniversary each year you’re working with us
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
The advertised wage is inclusive of an hourly rate of £14.50 per hour plus anticipated tronc of approximately £8.36 per hour.
We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests. We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
More about the role of Guest Service Representative:
The role of the Guest Service Representative is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered. You will work hands-on alongside the Team, focusing on delivering an exceptional guest experience and maintaining high operational standards. While you may assist with some management tasks, your primary responsibility will be to lead by example on the restaurant floor, ensuring seamless service and addressing any immediate operational needs.
About Us:
At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.
Duty Manager employer: Fazenda
Contact Detail:
Fazenda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with Fazenda's unique dining experience. Understanding the Churrasco style and the importance of table-side service will help you stand out during your interview, showing your genuine interest in the role.
✨Tip Number 2
Highlight your previous experience in hospitality, especially any roles where you led a team or provided exceptional guest service. Be ready to share specific examples that demonstrate your ability to create memorable experiences for guests.
✨Tip Number 3
Prepare to discuss how you handle challenging situations in a busy restaurant environment. Being able to articulate your problem-solving skills and your approach to maintaining high operational standards will impress the hiring team.
✨Tip Number 4
Showcase your passion for hospitality and teamwork during your interactions with us. We value warm and genuine personalities, so let your enthusiasm shine through when discussing your motivation for applying to Fazenda.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Duty Manager at Fazenda. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your hospitality experience, particularly in guest service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to delivering exceptional guest service. Mention specific examples from your past experiences that showcase your leadership skills and ability to work well in a team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Fazenda
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion for providing exceptional guest service, as this aligns with the values of the company.
✨Demonstrate Strong Communication Skills
As a Guest Service Representative, effective communication is key. Prepare examples of how you've successfully communicated with team members and guests in previous roles, showcasing your ability to handle various situations with ease.
✨Highlight Teamwork and Leadership Experience
Since the role involves leading by example, be ready to discuss your experience working in teams and any leadership roles you've held. Emphasise how you’ve motivated others and contributed to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to think on your feet or resolve conflicts, and be prepared to explain your thought process and actions.
