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- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant restaurant.
- Company: Fazenda, known for its authentic Churrasco dining experience.
- Benefits: Enhanced maternity/paternity pay, 50% discount, free meals, and supportive leadership.
- Other info: Exciting opportunities for career development in a fun, inclusive environment.
- Why this job: Join a dynamic team where your passion for hospitality can shine and grow.
- Qualifications: Strong communication skills, team player, and a willingness to learn.
The predicted salary is between 30000 - 35000 £ per year.
Benefits Of Being a Guest Service Representative At Fazenda:
- Enhanced maternity and paternity pay up to 9 months full pay
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- 50% brand discount on both food and drink
- Free meals during breaks
- Complimentary meal for two to celebrate your work anniversary each year you're working with us
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
The advertised wage is inclusive of an hourly rate of £12.90 per hour plus anticipated tronc of approximately £6.25 per hour.
We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests. We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
More About The Role Of Guest Service Representative:
The role of the Guest Service Representative is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered. You will work hands-on alongside the Team, focusing on delivering an exceptional guest experience and maintaining high operational standards. While you may assist with some management tasks, your primary responsibility will be to lead by example on the restaurant floor, ensuring seamless service and addressing any immediate operational needs.
About Us:
At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.
Team Leader employer: Fazenda Rodizio Bar & Grill
Contact Detail:
Fazenda Rodizio Bar & Grill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fazenda's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Guest Service Representative, you'll need to be a strong communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and get comfortable with the kind of interactions you'll have on the job.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering exceptional service, which is key at Fazenda.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and show that you're truly excited about joining the team.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about providing exceptional guest experiences and leading a team.
Tailor Your CV: Make sure your CV is tailored to the role of Guest Service Representative. Highlight relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Be Genuine: We appreciate authenticity! Use your own voice in your application and be genuine about your experiences and what you can bring to our team at Fazenda.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Fazenda Rodizio Bar & Grill
✨Know the Company Inside Out
Before your interview, take some time to research Fazenda. Understand their mission, values, and what makes their Churrasco Experience unique. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Leadership Skills
As a potential Team Leader, it's crucial to demonstrate your ability to inspire and develop others. Prepare examples of how you've successfully led a team in the past, focusing on how you harness individual talents to achieve exceptional results.
✨Emphasise Guest Experience
Fazenda prides itself on delivering an exceptional guest experience. Be ready to discuss your approach to customer service and share specific instances where you went above and beyond to ensure guests were satisfied.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, opportunities for development, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.