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- Tasks: Lead the team to deliver exceptional guest experiences and maintain high operational standards.
- Company: Fazenda, known for its authentic Churrasco experience and vibrant culture.
- Benefits: Enjoy enhanced maternity/paternity pay, 50% discount, free meals, and a supportive work environment.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Join a passionate team and make a real difference in guest satisfaction.
- Qualifications: Strong communication skills, team player mentality, and a willingness to learn.
The predicted salary is between 30000 - 35000 £ per year.
Benefits of being a Guest Service Representative at Fazenda:
- Enhanced maternity and paternity pay up to 9 months full pay
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- 50% brand discount on both food and drink
- Free meals during breaks
- Complimentary meal for two to celebrate your work anniversary each year you’re working with us
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
The advertised wage is inclusive of an hourly rate of £12.90 per hour plus anticipated tronc of approximately £6.25 per hour.
We are looking for an engaging and passionate hospitality professional to join our team as a Guest Service Representative! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests. We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you.
You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
More about the role of Guest Service Representative:
The role of the Guest Service Representative is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered. You will work hands-on alongside the Team, focusing on delivering an exceptional guest experience and maintaining high operational standards. While you may assist with some management tasks, your primary responsibility will be to lead by example on the restaurant floor, ensuring seamless service and addressing any immediate operational needs.
About Us:
At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.
Guest Service Representative in Liverpool employer: Fazenda LV
Contact Detail:
Fazenda LV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Representative in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fazenda's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Guest Service Representative, you'll need to be engaging and warm. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering exceptional service, which is key at Fazenda.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re keen on joining the team.
We think you need these skills to ace Guest Service Representative in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for in a Guest Service Representative. Highlight your communication skills, teamwork, and any relevant experience that showcases your ability to lead and support others.
Be Genuine: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your story and what makes you a great fit for our team at Fazenda. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Fazenda LV
✨Know the Company Inside Out
Before your interview, take some time to research Fazenda. Understand their mission, values, and what makes their Churrasco Experience unique. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Passion for Hospitality
As a Guest Service Representative, your enthusiasm for providing exceptional guest experiences is key. Be ready to share specific examples from your past roles where you went above and beyond for customers. This will demonstrate your genuine passion for the industry.
✨Prepare for Teamwork Questions
Since the role requires strong teamwork, think of instances where you've successfully collaborated with others. Be prepared to discuss how you handle conflicts or support team members, as this will show your ability to contribute positively to the team dynamic at Fazenda.
✨Practice Your Communication Skills
Effective communication is crucial in hospitality. During the interview, focus on speaking clearly and confidently. You might even want to practice common interview questions with a friend to ensure you convey your thoughts well and engage with your interviewers.