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- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant restaurant setting.
- Company: Fazenda, known for its authentic Churrasco dining experience.
- Benefits: Enjoy competitive pay, generous discounts, free meals, and enhanced family leave.
- Why this job: Join a supportive team where your leadership can shine and make a real difference.
- Qualifications: Strong communication skills, team player mentality, and a passion for hospitality.
- Other info: Great opportunities for personal development and career progression.
The predicted salary is between 11 - 14 £ per hour.
Benefits of being a Shift Leader at Fazenda:
- Enhanced maternity and paternity pay up to 9 months full pay
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- 50% brand discount on both food and drink
- Free meals during breaks
- Complimentary meal for two to celebrate your work anniversary each year you’re working with us
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
The advertised wage is inclusive of an hourly rate of £12.40 per hour plus anticipated tronc of approximately £6.00 per hour.
We are looking for an engaging and passionate hospitality professional to join our team as a Shift Leader! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests.
We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
More about the role of Shift Leader:
The role of the Shift Leader is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered. You will work hands-on alongside the Team, focusing on delivering an exceptional guest experience and maintaining high operational standards. While you may assist with some management tasks, your primary responsibility will be to lead by example on the restaurant floor, ensuring seamless service and addressing any immediate operational needs.
About Us: At Fazenda, we are proud to offer an authentic Churrasco Experience, from the Pampas of Southern Brazil to the UK. Offering continuous table-side service of the finest grilled meats, our mission is to elevate rodizio dining to unparalleled heights.
Guest Service Representative employer: Fazenda BIR
Contact Detail:
Fazenda BIR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fazenda's social media and website. This will help you understand their vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Guest Service Representative, you'll need to be engaging and warm. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your passion for hospitality! During the interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Guest Service Representative
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for in a Shift Leader. Highlight your communication skills, teamwork, and any relevant experience that showcases your ability to lead and inspire others.
Be Genuine: We value authenticity, so don’t be afraid to show your true self in your application. Share personal anecdotes or experiences that demonstrate your warmth and genuine approach to guest service.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Fazenda BIR
✨Know the Company Inside Out
Before your interview, take some time to research Fazenda. Understand their mission, values, and what makes their Churrasco Experience unique. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Passion for Hospitality
As a Guest Service Representative, your enthusiasm for providing exceptional service is key. Be ready to share specific examples from your past experiences where you went above and beyond for guests. This will demonstrate your genuine passion for the role.
✨Prepare for Situational Questions
Expect questions that assess how you handle real-life scenarios in a restaurant setting. Think of situations where you had to resolve conflicts or manage a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
