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- Tasks: Communicate with residents and coordinate temporary accommodation during refurbishments.
- Company: Join a supportive team focused on enhancing living spaces for the elderly.
- Benefits: Earn £14-£15 per hour with flexible hours and holiday pay.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your communication skills.
- Qualifications: Experience in social housing or working with the elderly, plus a driving licence.
- Other info: Enjoy a friendly work environment with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
Tenant Liaison Officer required to work in Sheffield on a Retirement home where some flats are being refurbished. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or with vulnerable adults/elderly as you will be coordinating temporary accommodation whilst the flats are being upgraded.
As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Essential:
- Driving Licence, own transport, previous experience/similar job role.
Benefits:
- £14 - £15 per hour PAYE inclusive of holiday pay.
- Monday to Thursday 8:00am - 4:30pm.
- Friday 8:00am - 3:30pm.
To Apply: Please apply via CV or call Aran/Danielle/Madison for further details or to apply!
Resident Liaison Officer in Yorkshire employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Yorkshire
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Resident Liaison Officer.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll need to convey information clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare examples from your past experience that highlight your problem-solving skills and customer service abilities. Think of specific situations where you resolved issues for residents or coordinated access arrangements.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer, especially if you've worked with vulnerable adults or in social housing. We want to see how your background aligns with the role, so don’t hold back on those relevant details!
Show Off Your Communication Skills: Since this role is all about clear communication, include examples in your application that showcase your ability to connect with residents and handle enquiries. We love seeing how you’ve made a difference through effective communication!
Be Professional and Empathetic: In your cover letter, emphasise your professional yet empathetic approach to dealing with residents. We’re looking for someone who can address concerns with care, so share any experiences that demonstrate this quality.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on this exciting opportunity!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific needs of vulnerable adults or the elderly. Familiarise yourself with the refurbishment process and how it impacts residents, so you can speak confidently about how you would handle their concerns.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively communicated with residents in the past, especially in challenging situations. Think about times when you’ve had to explain complex information clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you’ve resolved access-related issues or resident complaints in previous roles. Highlight your ability to think on your feet and provide timely solutions, as this will show that you can handle the pressures of the job.
✨Bring Your IT A-Game
Since good IT skills are essential for maintaining accurate records, be prepared to talk about the software and tools you’ve used in past roles. If you have experience with project documentation systems, mention that too—it’ll show you’re organised and tech-savvy!