At a Glance
- Tasks: Build strong relationships with tenants and support them during maintenance projects.
- Company: Reputable social housing contractor known for quality service and staff retention.
- Benefits: Competitive salary, car allowance, and mileage reimbursement.
- Other info: Enjoy a stable career with opportunities for growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in face-to-face customer service, ideally in housing or construction.
The predicted salary is between 27000 - 30000 € per year.
We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Responsibilities- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
- A strong and stable career within face to face customer service, ideally within Housing or Construction sectors
- Full driving licence with own transport
- Current CSCS Card (ideally)
The salary is £27k plus £3k car allowance and mileage.
How to ApplyTo apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884. Please note due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Tenant Liaison Officer in Wrexham employer: Fawkes & Reece
Join a reputable Social Housing Contractor in Flintshire, where quality service and customer care are at the forefront of our mission. We pride ourselves on our supportive work culture, excellent staff retention rates, and opportunities for professional growth, making us an ideal employer for those seeking a meaningful career in tenant liaison. With competitive benefits including a salary of £27k plus a £3k car allowance, you will play a vital role in enhancing community relationships while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors. Attend local events or join online forums where you can connect with others in the field. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get an interview, let your passion for customer service shine through. Share stories about how you've helped tenants in the past and how you can bring that same energy to the role.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just wait for the application process. Follow up with a call or email to express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website! We’ve got loads of resources to help you prepare for interviews and understand what employers are looking for. Make sure to check it out and get yourself ready to impress!
We think you need these skills to ace Tenant Liaison Officer in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Tenant Liaison Officer role. Highlight your experience in customer service, especially in housing or construction, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with tenants and how your background makes you the perfect fit for this role. Keep it friendly and professional!
Showcase Your Communication Skills:As a Tenant Liaison Officer, communication is key. In your application, give examples of how you've successfully managed relationships with clients or customers in the past. This will show us you can handle tenant queries effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the responsibilities, especially around customer service and communication. Research the company’s values and their approach to social housing – this will show your genuine interest.
✨Showcase Your People Skills
As a Tenant Liaison Officer, building relationships is key. Prepare examples from your past experiences where you've successfully managed tenant relationships or resolved conflicts. This will demonstrate your ability to handle the challenges of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with a tenant's complaint or scheduling appointments. Think through how you would approach these scenarios and be ready to discuss your thought process during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the role. This shows you're engaged and serious about the position.
