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- Tasks: Lead customer service for new build housing, ensuring timely defect resolutions.
- Company: Regional house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, pension scheme, 26 days holiday, and free parking.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong interpersonal and negotiation skills, with a knack for problem-solving.
- Other info: 3-month fixed term contract with potential for future opportunities.
The predicted salary is between 3000 - 4500 £ per month.
A regional house builder has a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.
Responsibilities
- Responsible for ensuring defects are attended to in a reasonable timescale.
- Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships.
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures.
- Be an ambassador for the company and attend appropriate corporate and handover events.
- Develop new ideas to improve the quality of build and after sales service.
- Plan, prioritise and organise workloads on a daily basis.
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products.
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
- Maintain accurate audit trails and ensure documentation is filed in an organised manner.
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager.
- Ensure improvement in customer satisfaction ratings.
- Ensuring compliance at all times with Health and Safety procedures.
Qualifications
- Ability to think strategically and coordinate complicated work programmes.
- Demonstrate excellent interpersonal skills in dealing with internal and external customers.
- Confident and able to demonstrate excellent negotiation skills.
- Ability to communicate at all levels.
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints.
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers.
- Ability to run, organise and prioritise - paying attention to detail in a methodical manner.
- Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works.
- Able to evaluate and assess technical and commercial issues and make informed decisions.
- Self-motivated, working as part of a team under own initiative.
*This will be a 3 month fixed term contract.* In return for your skills, the company is offering a competitive salary and company benefits including a pension scheme, 26 days holidays + bank holidays, 9-5pm (37.5 hours per week), free parking.
If you are interested in the Head of Customer Service, please apply via the link provided.
Temporary Head of Customer Service in Warrington employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Head of Customer Service in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent developments and challenges will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your negotiation skills! Be ready to discuss your salary expectations and benefits confidently. Remember, it’s all about finding a win-win situation for both you and the employer.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Temporary Head of Customer Service in Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can bring value to our team, so don’t hold back on showcasing your achievements!
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction with clients and subcontractors, it’s crucial to demonstrate your excellent communication and negotiation skills. Share examples of how you've successfully managed relationships in the past.
Be Detail-Oriented: Attention to detail is key in this role, especially when it comes to managing documentation and ensuring compliance. Highlight any experiences where your meticulous nature has led to successful outcomes.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your technical knowledge of various trades, especially electrical and plumbing. Be ready to discuss specific defects and how you would specify remedial works. This will show that you understand the role and can hit the ground running.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've successfully managed customer complaints or built strong relationships with clients. This will highlight your ability to stay calm and professional under pressure.
✨Demonstrate Strategic Thinking
The company is looking for someone who can think strategically and coordinate complicated work programmes. Prepare to discuss how you've planned and prioritised workloads in previous roles. Use specific examples to illustrate your organisational skills and attention to detail.
✨Be an Ambassador
As a potential Head of Customer Service, you'll need to embody the company's values. Think about how you can promote a culture of cost control and recovery on site. Be ready to share ideas on improving the quality of build and after-sales service, showing that you're not just a fit for the role but also a great cultural match.
