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- Tasks: Lead customer service for new build housing, ensuring quick defect resolution and client satisfaction.
- Company: Regional house builder with a focus on quality and client relationships.
- Benefits: Competitive pay, company perks, and a structured work schedule.
- Why this job: Make a real difference in customer care while working on exciting housing projects.
- Qualifications: Strong strategic thinking and technical knowledge of various trades required.
- Other info: Short-term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A regional house builder is seeking a Head of Customer Service for a 3-month fixed term contract in Warrington. The role involves managing remedial works on new build housing developments, ensuring timely defect resolution, and fostering strong client relationships.
Successful candidates will possess strategic thinking skills and extensive technical knowledge of various trades. This position includes competitive remuneration, company benefits, and a structured working schedule, making it an excellent opportunity for qualified professionals.
Head of Customer Care - 3 Month Contract in Warrington employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Care - 3 Month Contract in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Customer Care role.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle specific scenarios related to defect resolution and client relationships. We want you to showcase your strategic thinking skills and technical knowledge during the interview.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and recent projects can give you an edge. We recommend checking out their website and social media to get a feel for their culture and what they’re all about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’ve made it super easy for you to submit your details and show us why you’re the perfect fit for this contract role.
We think you need these skills to ace Head of Customer Care - 3 Month Contract in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and managing remedial works. We want to see how your skills align with the role, so don’t be shy about showcasing your strategic thinking and technical knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Head of Customer Care position. Share specific examples of how you've fostered client relationships and resolved defects in the past.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your technical knowledge of various trades. The role requires extensive understanding, so be ready to discuss specific examples of how you've managed remedial works in the past.
✨Showcase Your Strategic Thinking
Prepare to demonstrate your strategic thinking skills. Think of scenarios where you've had to make tough decisions or implement changes that improved customer service. Use the STAR method to structure your answers.
✨Build Rapport with the Interviewers
Since this role involves fostering strong client relationships, show your interpersonal skills during the interview. Be friendly, engage with the interviewers, and ask insightful questions about their current customer care strategies.
✨Highlight Your Experience with Defect Resolution
Be ready to discuss your experience in timely defect resolution. Prepare specific examples of challenges you've faced in previous roles and how you successfully resolved them, as this will be key to demonstrating your fit for the position.
