Job Title: Customer Care Coordinator (Freelance)
- Housebuilding Location: Warrington Contract Type: Freelance / Self-Employed Industry: Residential Housebuilding / Construction About the Role We are seeking an experienced Customer Care Coordinator to support our customer service operations within a busy residential housebuilding environment.
Working on a freelance basis, you will act as the key point of contact for homeowners after legal completion, ensuring that any defects, queries, or concerns are managed efficiently and professionally.
This role requires strong organisational skills, excellent communication, and experience coordinating subcontractors to resolve aftercare issues in new-build homes.
Key Responsibilities Act as the primary point of contact for homeowners regarding aftercare and defect issues.
Log and manage customer queries using internal systems or spreadsheets.
Coordinate and schedule subcontractors and site teams to carry out remedial works.
Monitor and track defects to ensure they are completed within agreed timescales.
Maintain clear communication with homeowners, providing updates on progress and resolutions.
Liaise closely with site managers, construction teams, and suppliers to resolve issues effectively.
Arrange and attend homeowner appointments where required.
Maintain accurate records of all communications, works completed, and outstanding items.
Ensure customer satisfaction is maintained while adhering to company policies and service standards.
Requirements Previous experience as a Customer Care Coordinator or Customer Service Coordinator within the housebuilding or construction industry.
Strong understanding of new-build defects and aftercare processes.
Excellent communication and problem-solving skills.
Ability to manage multiple cases and prioritise workload effectively.
Experience liaising with subcontractors and site teams.
Good working knowledge of Microsoft Office (Excel, Outlook, Word) and CRM systems.
Ability to work independently in a freelance capacity.
Desirable Experience working with major UK housebuilders.
Knowledge of NHBC warranty processes.
Experience with customer care systems used in construction (e.g., Coins, Aconex, or similar).
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Customer Care Coordinator in Warrington employer: Fawkes & Reece
Fawkes & Reece is an exceptional employer for those looking to thrive in the recruitment industry, particularly within the vibrant Northampton area. With a strong emphasis on personal and professional growth, employees benefit from comprehensive training, an uncapped commission structure, and a supportive team culture that values relationships and results. The company also offers attractive perks such as quarterly bonuses and exclusive discounts, making it a rewarding place to build a career.
