At a Glance
- Tasks: Build positive relationships with residents and support them during maintenance projects.
- Company: Reputable Social Housing Contractor known for quality service and great staff retention.
- Benefits: Permanent position with competitive salary and opportunities for career growth.
- Other info: Dynamic role with a focus on tenant satisfaction and community engagement.
- Why this job: Make a real difference in the community while enhancing your customer service skills.
- Qualifications: Experience in face-to-face customer service, ideally in Housing or Construction.
The predicted salary is between 30000 - 40000 € per year.
We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region.
As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Responsibilities- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
- A strong and stable career within face to face customer service, ideally within Housing or Construction sectors
- Full driving licence with own transport
- Current CSCS Card (ideally)
Tenant Liaison Officer employer: Fawkes & Reece
Join a reputable Social Housing Contractor in Flintshire, where we prioritise quality service and customer care, reflected in our impressive staff retention rates. Our supportive work culture fosters employee growth through continuous training and development opportunities, ensuring you can thrive in your role as a Tenant Liaison Officer while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Tenant Liaison Officer role.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially in the Flintshire region. We want you to show them you’re not just another candidate, but someone who genuinely cares about quality service and customer care.
✨Tip Number 3
Practice your communication skills! As a Tenant Liaison Officer, you’ll be the main point of contact for tenants. We suggest role-playing common scenarios with a friend to boost your confidence and ensure you can handle any queries that come your way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly shows your enthusiasm and commitment to joining a reputable social housing contractor.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Show Your Customer Service Skills:As a Tenant Liaison Officer, your ability to connect with residents is key. Make sure to highlight any previous experience in customer service, especially in housing or construction. We want to see how you’ve made a difference for customers in the past!
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company’s projects, especially in the Flintshire region, and be ready to discuss how your experience aligns with their focus on quality service and customer care.
✨Showcase Your People Skills
As a Tenant Liaison Officer, building relationships is key. Prepare examples from your past roles where you've successfully managed tenant relationships or resolved conflicts. This will demonstrate your ability to connect with residents and handle queries effectively.
✨Be Organised
Since you'll be managing your own diary and booking appointments, show that you're organised. Bring a planner or a digital calendar to the interview and talk about how you prioritise tasks and manage your time efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the types of projects you’ll be working on, or how they measure tenant satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
