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- Tasks: Provide technical support, manage systems, and assist with projects and security.
- Company: Join a passionate and reputable Main Contractor focused on community and quality.
- Benefits: Enjoy 24 days holiday, pension, and a supportive work environment.
- Why this job: Make a real impact by improving IT systems and processes in a growing company.
- Qualifications: Strong IT background and excellent problem-solving skills required.
- Other info: Great opportunities for career progression in a dynamic workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a long standing and reputable Main Contractor, who are recruiting for a Systems Support Officer to join them on a permanent basis. The company are a passionate and growing business and are seeking individuals to join the business who share their ethos of ensuring high quality, striving for improvement and giving back to the communities they work for. The company are proud to offer a great working environment, which supports progression and career growth.
This is a vital role for the business, as you will help to ensure that the company systems work efficiently, effectively and are secure by maintaining and developing the IT systems and processes, working closely with the company's IT Support Provider.
Your duties will include:
- Technical support: Provide help desk support to users in addition to the support provided by our outsourced IT support company.
- System and database management: Develop and maintain administrative and IT systems, including managing databases, e-filing, and ensuring data accuracy.
- Project support: Assist with projects involving system upgrades or new feature implementations, including providing assistance with training and resources for testing and data migration.
- Security management: To assist in managing access to data across Microsoft 365 and other company systems.
- IT equipment management: Manage allocation of all IT equipment, maintaining user registers and management of hardware equipment upgrades both leased and purchased.
- Reporting and communication: Prepare reports, maintain communication with stakeholders (in particular our IT support provider), and clearly explain solutions to technical problems.
- Process improvement: Identify and implement ways to improve the efficiency and effectiveness of operational IT processes.
- Accreditation support: Supporting the HSEQ team in maintenance and development of our ISO accredited business processes.
- Administrative support: Perform day-to-day office tasks such as ordering supplies, and coordinating meetings.
The successful candidate must have a strong background within IT and excellent IT skills. You will be able to work under pressure, using your own initiative. In return for your skills, you will be offered a competitive basic salary and other benefits such as 24 days holiday plus bank holidays, buy/sell holiday scheme, pension, employee assistance program and more.
If you are interested in the role and would like to apply, please follow the link below or call Steph on 01204 554 884 option 3.
Systems Support Officer employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your technical skills! Since this role involves IT systems and support, brush up on relevant software and tools. Being able to demonstrate your knowledge during an interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining a company that values quality and community engagement, just like we do at StudySmarter.
We think you need these skills to ace Systems Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Systems Support Officer role. Highlight your IT background and any relevant projects you've worked on, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with our company ethos. We love seeing candidates who are eager to contribute to our community-focused mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We want to see your thought process and how you approach challenges, especially when it comes to improving IT systems and processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Systems
Make sure you brush up on your knowledge of IT systems and processes relevant to the role. Familiarise yourself with common issues users face and how to resolve them, as well as the tools and software the company uses. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical problems in the past. Be ready to discuss specific situations where you provided support or improved a system. This will demonstrate your ability to think critically and work under pressure, which is crucial for a Systems Support Officer.
✨Communicate Clearly
Since you'll be preparing reports and communicating with stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on clarity and ensure you can articulate your thoughts effectively. This will highlight your communication skills and ability to work collaboratively.
✨Emphasise Continuous Improvement
The company values high quality and improvement, so come prepared with ideas on how you could enhance their IT processes. Think about past experiences where you've identified inefficiencies and implemented solutions. This shows that you align with their ethos and are committed to making a positive impact.
