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- Tasks: Engage with customers, conduct surveys, and resolve queries during building projects.
- Company: Dynamic social housing company focused on community improvement.
- Benefits: Earn £16.00 per hour, mileage paid, and potential for permanent contract.
- Why this job: Make a difference in people's homes while developing your customer service skills.
- Qualifications: Customer service experience and a UK driving licence preferred.
- Other info: Opportunity for full-time role after probation with excellent career prospects.
The predicted salary is between 13 - 16 £ per hour.
We are hiring for a temp Customer Liaison Officer based in St Helens for a social housing company. Schemes can consist of kitchens & bathrooms, roofing, insulation etc. Starting ASAP.
The CLO will be doing the pre-start surveys alongside visiting customers/tenants during the building works.
Duties of the Customer Liaison Officer include:
- Pre-entry visits and surveys
- On-site visits with customers during works
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
UK driving licence is preferred. Customer Liaison/Customer Service experience is essential!
Benefits:
- Permanent contract after probation period
- Mileage PAID during work hours
- Pay rate: £16.00 per hour paid by Umbrella
- Full-time salary £28,000 to £30,000
How to apply: Please apply directly to this job ad or for more information please call Sam at Fawkes & Reece on 01204 554 884.
Customer Liaison Officer - Temp to Perm in St. Helens employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - Temp to Perm in St. Helens
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to be clear and approachable. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what they look for in candidates, which could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Liaison Officer - Temp to Perm in St. Helens
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Customer Liaison Officer role. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temp-to-perm position. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Relevant Experience: When detailing your previous roles, focus on experiences that relate to social housing or customer liaison work. We’re keen to know how you've handled customer queries and resolved issues in the past.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with social housing projects, especially those involving kitchens, bathrooms, and roofing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since customer service experience is essential, prepare examples from your past roles where you've successfully dealt with customer queries or complaints. Highlight how you resolved issues and ensured customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for On-Site Scenarios
Think about potential scenarios you might face while visiting tenants during building works. Be ready to discuss how you'd handle various situations, such as managing tenant concerns or coordinating with contractors. This shows you're proactive and ready for the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
