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- Tasks: Coordinate customer service for new homes, managing defects and warranty issues.
- Company: Leading property developer based in Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus scheme, pension, life assurance, and 25 days leave.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer care within housebuilding, strong problem-solving and communication skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
A leading property developer has a requirement for a New Homes Coordinator to join their team based in Manchester.
Working closely with the New Homes Manager, you will be responsible for delivering a first-class customer service to customers within their defect and warranty period. Duties to include:
- Being a point of contact for incoming telephone calls and e-mails from customers, contractors, and colleagues.
- Issuing the defect reports ahead of the defect calls with the Contractors and Investors.
- Responding to customers to obtain more evidence/information and visiting customers as/when necessary.
- Ensuring all customer appointments, responses to e-mails, and e-mails after post-occupation visits are sent and are friendly but written in a clear and concise way.
- Responsible for arranging and undertaking weekly progress meetings with the Principal Contractor to discuss and actively progress dates for the closing out of defects in customers' homes and discuss/co-ordinate any large works.
- Coordinating complaints using the complaints procedure, including issuing acknowledgements and formal responses to customers within set timescales, liaising with external parties, collating and checking data and information for accuracy and appropriateness.
- Arranging the inspection of remedial enquiries where necessary to agree valid warranty issues.
- Liaising between Site Management teams, Customer Care Technicians, and external contractors to ensure all remedial works are completed efficiently.
- Liaising with the third-party contractor to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
- Undertaking post-completion satisfaction calls to customers.
- Managing customer complaints and resolving legacy issues, where appropriate, efficiently and effectively.
- Ensuring contractors and suppliers perform in adherence with our company SLA, and utilising the Contra Charge Process where applicable.
- Updating weekly reports and distributing to relevant personnel.
Skills and experience required:
- Previous experience in a customer care role within the construction of the housebuilding industry.
- Strong problem-solving skills, with the capacity to deal with complex and escalated customer issues effectively.
- Excellent verbal and written communication skills, with the ability to manage difficult conversations and maintain a professional manner.
- Commitment to delivering exceptional customer service and enhancing the customer experience.
- Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
- Sound knowledge of housebuilding processes and methods, and the ability to identify and action defects correctly.
What's on offer? The company is offering a competitive salary (dependent on experience), company bonus scheme, 37.5 hours per week, pension scheme, life assurance, 25 days leave (increases with service) and various other company benefits.
If you are interested in the role and would like to apply, please contact Deena at Fawkes & Reece or apply via the link.
New Homes Coordinator in Salford employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Coordinator in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the property development industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re genuinely interested in their work and how you can contribute as a New Homes Coordinator. Tailor your answers to highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from the interview to remind them why you’re a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace New Homes Coordinator in Salford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the New Homes Coordinator role. Highlight your experience in customer care within the construction industry, and show us how your skills align with the job description.
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Problem-Solving Abilities: We want to see how you tackle complex customer issues. Include examples in your application that showcase your problem-solving skills and how you've effectively managed difficult situations in the past.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the New Homes Coordinator position!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of the housebuilding industry and the specific processes involved. Familiarise yourself with common defects and warranty issues, as well as the role's responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered exceptional customer service or resolved complex issues. Be ready to discuss how you handle difficult conversations and maintain professionalism, as this is crucial for the New Homes Coordinator role.
✨Practice Clear Communication
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your verbal and written communication skills, ensuring you can convey information effectively during the interview.
✨Organise Your Thoughts
Given the multi-tasking nature of the role, demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows that you're proactive and serious about the position, plus it gives you a chance to clarify any uncertainties about the job.