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- Tasks: Build strong relationships with tenants and support them during home refurbishments.
- Company: Reputable Social Housing Contractor focused on quality service and customer care.
- Benefits: Permanent position with great staff retention and a supportive work environment.
- Why this job: Make a real difference in people's lives while working on exciting housing projects.
- Qualifications: Experience in face-to-face customer service, ideally in Housing or Construction.
- Other info: Must have a full driving licence and be willing to travel across the North West.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel.
As a Tenant Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call.
Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Tenant Liaison Officer in Sale employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Sale
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get social! Join relevant groups on platforms like LinkedIn or Facebook where housing professionals hang out. Engage in discussions, share your insights, and make connections that could lead to job opportunities.
✨Tip Number 3
Prepare for interviews by practising common questions related to tenant liaison roles. Think about scenarios you've faced in customer service and how you resolved them. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don't forget to apply through our website! We’ve got a range of exciting opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Tenant Liaison Officer in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer service, especially within housing or construction, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to travel across the North West!
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key. In your application, emphasise your ability to build relationships with residents and handle queries effectively. Share examples of how you've done this in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the key responsibilities, like managing tenant relationships and handling queries. Research the company’s projects and values to show you’re genuinely interested.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your customer service skills, especially in housing or construction. Think about specific situations where you resolved issues or improved tenant satisfaction, as these will resonate well with the interviewers.
✨Be Ready to Travel
Since the job involves travelling across the North West, be prepared to discuss your flexibility and willingness to travel. Mention any previous experience you have with managing your own schedule and how you handle appointments efficiently.
✨Engage with Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of projects you’ll be working on, or how they measure tenant satisfaction. This shows you’re proactive and genuinely interested in the role.
