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- Tasks: Build strong relationships with residents and support them during home refurbishments.
- Company: Reputable social housing contractor known for quality service and staff retention.
- Benefits: Permanent position with opportunities for career growth and development.
- Why this job: Make a real difference in your community while enhancing your customer service skills.
- Qualifications: Experience in face-to-face customer service, ideally in housing or construction.
- Other info: Full driving licence required; dynamic role with varied responsibilities.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates.
My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance schemes to tenanted properties in the Liverpool region.
As a Tenant Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884. Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online forums to connect with potential employers.
✨Tip Number 2
Prepare for those interviews! Research the company and understand their values, especially around customer care and service quality. We want you to show them that you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your communication skills. As a Resident Liaison Officer, you’ll need to build relationships with tenants. We suggest role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that job, so make sure you take advantage of all the resources we offer.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer service, especially within housing or construction sectors, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer care and how you can build positive relationships with residents during maintenance works.
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key. In your application, emphasise your ability to handle queries and resolve issues effectively. Share examples of how you've successfully managed tenant relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company’s values, their approach to customer care, and the specific projects they’re working on in the Liverpool region. This will help you demonstrate your genuine interest and show that you’re the right fit for their team.
✨Showcase Your People Skills
As a Tenant Liaison Officer, building relationships is key. Prepare examples from your past experiences where you successfully managed tenant relationships or resolved conflicts. Be ready to discuss how you handle difficult situations and ensure tenant satisfaction, as this will highlight your suitability for the role.
✨Be Organised
Since you'll be managing your own diary and booking appointments, it’s important to convey your organisational skills. Bring along a planner or a digital calendar to discuss how you prioritise tasks and manage your time effectively. This will reassure them that you can handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the types of projects you’ll be involved in, or how they measure tenant satisfaction. This shows that you’re engaged and serious about the role, plus it gives you valuable insights into whether this is the right job for you.
