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- Tasks: Build strong relationships with residents and support them during home refurbishments.
- Company: Reputable social housing contractor known for quality service and staff retention.
- Benefits: Permanent position with opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while working on meaningful community projects.
- Qualifications: Experience in customer service, ideally in housing or construction; full driving licence required.
- Other info: Join a dynamic team focused on enhancing tenant satisfaction and community well-being.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates.
My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance schemes to tenanted properties in the Liverpool region.
As a Tenant Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884. Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. Let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Tenant Liaison Officer roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 3
Show off your people skills! As a Resident Liaison Officer, building relationships is key. During interviews, share examples of how you've successfully managed tenant queries or resolved issues in the past. This will demonstrate your ability to connect with residents.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team, so make sure you get your CV in!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Resident Liaison Officer. Highlight your experience in customer service, especially in housing or construction, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer care and how you can build positive relationships with residents during their refurbishment journeys.
Showcase Your Communication Skills: As a Tenant Liaison Officer, communication is key. In your application, emphasise your ability to handle queries and resolve issues effectively. Share examples of how you've successfully managed tenant relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the company’s values, their approach to customer care, and any recent projects they've completed. This will help you demonstrate your genuine interest and show that you’re the right fit for their team.
✨Showcase Your People Skills
As a Tenant Liaison Officer, building relationships is key. Prepare examples from your past experiences where you've successfully managed tenant relationships or resolved conflicts. Highlight your communication skills and how you can empathise with residents during refurbishment works.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a tenant's complaint or managing a scheduling conflict. Think through potential scenarios beforehand and outline how you would approach them. This shows your problem-solving abilities and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, how they measure tenant satisfaction, or what challenges the team currently faces. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
