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- Tasks: Lead the customer service team and ensure timely resolution of defects in new builds.
- Company: Regional house builder focused on quality and customer satisfaction.
- Benefits: Competitive salary, pension scheme, and 26 days holiday.
- Why this job: Make a real difference in customer satisfaction and improve service quality.
- Qualifications: Strong interpersonal skills, strategic thinking, and experience in customer service.
- Other info: 3-month fixed term contract with opportunities for personal growth.
The predicted salary is between 3000 - 4500 £ per month.
A regional house builder has a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.
Your duties and responsibilities will include:
- Responsible for ensuring defects are attended to in a reasonable timescale.
- Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships.
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures.
- Be an ambassador for the company and attend appropriate corporate and handover events.
- Develop new ideas to improve the quality of build and after sales service.
- Plan, prioritise and organise workloads on a daily basis.
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products.
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
- Maintain accurate audit trails and ensure documentation is filed in an organised manner.
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager.
- Ensure improvement in customer satisfaction ratings.
- Ensuring compliance at all times with Health and Safety procedures.
Knowledge Skills and Experience
- Ability to think strategically and coordinate complicated work programmes.
- Demonstrate excellent interpersonal skills in dealing with internal and external customers.
- Confident and able to demonstrate excellent negotiation skills.
- Ability to communicate at all levels.
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints.
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers.
- Ability to run, organise and prioritise - paying attention to detail in a methodical manner.
- Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works.
- Able to evaluate and assess technical and commercial issues and make informed decisions.
- Self-motivated, working as part of a team under own initiative.
*This will be a 3 month fixed term contract.* In return for your skills, the company is offering a competitive salary and company benefits including a pension scheme, 26 days holidays +.
Temporary Head of Customer Service in Manchester employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Head of Customer Service in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. You never know who might have a lead on a temporary role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and conflict resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed customer complaints or improved service quality, as this will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed, and we’re always looking for talented individuals to join our team.
We think you need these skills to ace Temporary Head of Customer Service in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Customer Service role. Highlight your experience in customer service, especially in managing teams and handling complaints. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. Share specific examples of how you've improved customer satisfaction or managed complex projects in the past.
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction with clients and subcontractors, make sure to highlight your excellent interpersonal skills. We love candidates who can communicate effectively and build strong relationships!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices, especially in the construction industry. Familiarise yourself with common defects and remedial works so you can speak confidently about how to handle them.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with clients and subcontractors, be prepared to demonstrate your excellent communication and negotiation skills. Think of examples from your past experiences where you've successfully resolved conflicts or built strong relationships.
✨Be Organised and Methodical
The job requires planning and prioritising workloads effectively. During the interview, share specific strategies you use to stay organised, such as tools or methods for tracking tasks and ensuring deadlines are met.
✨Emphasise Customer Satisfaction
Highlight your commitment to improving customer satisfaction ratings. Prepare to discuss how you've previously implemented changes that enhanced service quality and how you would approach this in the new role.