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- Tasks: Coordinate maintenance requests and deliver top-notch customer service for properties.
- Company: Established property developer focused on the Build-to-Rent sector.
- Benefits: £26k salary, annual bonus, 27 days holiday, and Bupa healthcare.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Customer service experience, strong communication skills, and good IT literacy.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 15600 - 21600 £ per year.
A privately owned but well established property developer who focus on the Build-to-Rent sector are looking to appoint a Maintenance Coordinator to join their team to deliver customer excellence and instruct maintenance requests for their portfolio of properties across the Northwest.
Working closely with the Maintenance team, you will be responsible for delivering a professional service to customers throughout their defect period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Duties and Responsibilities:
- Receive, review and log all reported maintenance issues from the lettings team and residents.
- Troubleshoot maintenance calls in the first instance before instructing follow on work.
- Keep all parties up to date with progress and follow up on status with Maintenance Manager.
- Arrange maintenance access as instructed by Maintenance Manager.
- Organise contractors when required.
- Maintain details of all Out of Hours requests in conjunction with the Lettings and Maintenance team and update the Out of Hours company on a regular basis of any changes.
- Process invoices to the Finance department after receiving authorisation for payment.
- Schedule periodic maintenance reviews.
- Ensure the compliance certificates are in date and regular checks scheduled.
Key experience required:
- Experience within a customer service focussed role or call handling.
- Track record of achieving & sustaining high customer satisfaction results.
- Good time management, ability to multitask, organise workload and work within a pressurised environment.
- Good understanding of finance and accounting, specifically property related.
- Good level of computer literacy including Excel, Word and Outlook and ability to pick up new packages.
- Knowledge of property laws and regulations and ensuring they are adhered to.
- Pro-active approach with the ability to work independently and as part of a team.
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties.
- IT literate and comfortable working within bespoke IT systems.
What’s on offer?
- Salary £26k + annual bonus
- Pension Scheme with Salary Sacrifice Option
- 27 days holiday
- 1 day off for your birthday
- Salary Sacrifice - Bike2Work Scheme
- Bupa Healthcare
- Life Insurance
If you are interested in the Maintenance Coordinator role and would like to apply, please apply with an up to date CV, via the link below.
Maintenance Coordinator in Manchester employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the property development sector, especially those who work in maintenance or customer service roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and maintenance coordination. Think about your past experiences and how they relate to the role. We want you to shine when discussing how you handle customer concerns and coordinate with contractors!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with property management software and tools that might be used in the role. Being able to demonstrate your IT literacy will give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Maintenance Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and maintenance coordination. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've delivered customer excellence in previous roles, and why you’re excited about joining our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Maintenance Coordinator role.
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you understand the key responsibilities of a Maintenance Coordinator. Familiarise yourself with common maintenance issues and how to troubleshoot them. This will show that you're proactive and ready to tackle challenges head-on.
✨Customer Service is Key
Since this role focuses heavily on customer satisfaction, prepare examples from your past experiences where you've successfully handled customer concerns. Highlight your communication skills and how you kept customers informed throughout the process.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and workload, especially in a pressurised environment. You might want to share specific tools or methods you use to stay organised, as this will demonstrate your ability to juggle multiple tasks effectively.
✨Brush Up on Property Knowledge
Having a good understanding of property laws and regulations is crucial. Do some research on relevant legislation and be prepared to discuss how you would ensure compliance in your role. This will show that you’re not just interested in the job, but also in doing it right.
