Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with residents and support them during refurbishment projects.
- Company: Reputable Social Housing Contractor known for quality service and staff retention.
- Benefits: Competitive salary, supportive work environment, and opportunities for career growth.
- Why this job: Make a real difference in the community while enhancing your skills in social housing.
- Qualifications: Experience in social housing and a full driving licence required.
- Other info: Join a dynamic team focused on customer care and satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care, and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme, based on site in Coventry.
As a Resident Liaison Officer, you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
The successful candidate must be able to demonstrate a strong and stable career within Social Housing, ideally working in a similar role as a Resident Liaison Officer previously. You must also have a full driving licence and ideally hold a current CSCS Card.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call. Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer in Leicester employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get social! Follow companies you’re interested in on LinkedIn and engage with their posts. This not only shows your interest but can also help you get noticed by hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident liaison roles. Think about how you would handle specific scenarios, as this will show your problem-solving skills and customer care focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in social housing and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Resident Liaison Officer, communication is key! Use your application to demonstrate your ability to build relationships and handle queries effectively. Share examples of how you've successfully managed tenant interactions in the past.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and make it easy for us to see why you're the right fit for the role. A well-structured application will stand out and show us you mean business!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with the decarbonisation retrofit scheme and the specific challenges it presents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Resident Liaison Officer, building relationships is key. Prepare examples of how you've successfully interacted with residents or managed conflicts in the past. Highlight your communication skills and ability to empathise with tenants' concerns.
✨Be Organised
Since you'll be managing your own diary and booking appointments, demonstrate your organisational skills during the interview. Bring a planner or a digital calendar to show how you keep track of your tasks and appointments efficiently.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to customer care and their current projects. This not only shows your interest but also gives you insight into whether the company aligns with your values and work style.
