My client are a small independent Housing Developer specialising in building luxury property in London & the surrounding areas.
I am currently looking for an
experienced
Customer Service Manager to join a team of coordinators, operatives & reporting to the Head of Customer Service. You will need experience dealing with defects, completions, you will need to have worked in a customer facing role previously & your CV will need to demonstrate longevity & a stable employment profile
As a Customer Service Manager you will be required to:
- Lead an on site team of customer care coordinators & operatives
- Ensuring all customer service queries are directed to the relevant person or dealt with
- Deal with escalated complaints
- Monitor defects & update the system
- Track customer issues and closing them off once dealt with
- Deal with handovers with customers & performing home demonstrations
- Promoting a good working relationship with site teams
#J-18808-Ljbffr
Read more in Kingston upon Thames employer: Fawkes & Reece
Fawkes & Reece is an exceptional employer for those looking to thrive in the recruitment industry, particularly within the vibrant Northampton area. With a strong emphasis on personal and professional growth, employees benefit from comprehensive training, an uncapped commission structure, and a supportive team culture that values relationships and results. The company also offers attractive perks such as quarterly bonuses and exclusive discounts, making it a rewarding place to build a career.
