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- Tasks: Be the friendly voice helping customers with their queries and ensuring smooth operations.
- Company: Join a supportive team in a fast-paced environment in Bolton.
- Benefits: Competitive salary, growth opportunities, and a collaborative atmosphere.
- Other info: Perfect for proactive individuals who thrive in dynamic settings.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Previous admin or help desk experience preferred; strong communication skills essential.
The predicted salary is between 28000 - 30000 £ per year.
We are currently looking for a reliable and professional Help Desk Administrator to join a busy and fast paced team. This role will be the first point of contact for incoming calls, so strong communication skills and a confident telephone manner are essential. You'll be responsible for handling customer queries, logging information accurately, and ensuring a high level of service is delivered at all times.
Key Responsibilities:
- Answering incoming calls and responding to customer enquiries
- Providing a professional and friendly first point of contact
- Logging and updating information on internal systems
- Coordinating with internal teams to resolve queries
- General administrative duties to support help desk function
Requirements:
- Previous experience in an admin or help desk role preferred
- Strong telephone manner and customer service skills
- Organised, with good attention to detail
- Ability to work in a fast-paced environment
- Confident using basic IT systems
What's on offer:
- Competitive salary of £28,000 - £30,000
- Supportive team environment
- Opportunity to grow within the business
If you're a proactive and personable individual who enjoys dealing with people and keeping things organised, we'd love to hear from you.
Help Desk Admin employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Admin
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. This will help you feel more confident when handling customer queries during the actual call.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and eager to learn more about the role and the team dynamics. Plus, it gives you a chance to see if the company is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Help Desk Admin
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight your previous experience in admin or help desk roles, and don’t forget to showcase those strong communication skills. We want to see how you can bring your personality into the role!
Tailor Your Cover Letter: Your cover letter is your chance to shine! Tailor it to the Help Desk Administrator position by mentioning specific skills that match the job description. Let us know why you’re the perfect fit for our busy team!
Show Off Your Organisational Skills: In your application, give examples of how you've kept things organised in past roles. We love candidates who can juggle multiple tasks while maintaining attention to detail, so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Role
Before the interview, make sure you thoroughly understand the Help Desk Administrator role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role requires a strong telephone manner, practice answering common customer queries out loud. You could even role-play with a friend or family member. This will help you feel more confident and articulate during the interview, showcasing your ability to communicate effectively.
✨Showcase Your Organisational Skills
Be prepared to discuss how you stay organised in a fast-paced environment. Think of specific examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently. This will demonstrate your ability to handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for logging information, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.