Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents to support kitchen, bathroom, and retrofit projects in South Yorkshire.
- Company: Join a dedicated team focused on community engagement and housing improvement.
- Benefits: Earn £14.24 per hour plus mileage, with opportunities for immediate start.
- Other info: Temporary role until the end of June with potential for growth.
- Why this job: Make a real difference in your community while developing valuable communication skills.
- Qualifications: Experience in tenant liaison or transferable skills, strong communicator, and IT savvy.
The predicted salary is between 29500 - 30500 £ per year.
Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.). Ideally, you will be an experienced Tenant Liaison Officer with a background in either Social Housing or have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June. We are looking for someone to interview and start immediately.
Responsibilities:
- Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments.
- Lead resident and community engagement initiatives, building strong relationships with the local community.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What you will need:
Essential Criteria:
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence.
Desirable Criteria:
- Experience of working within the social housing sector.
Benefits:
£14.24 per hour inclusive of holiday pay PAYE / £17 Umbrella 0.12p per mile.
Interested? To apply call Danielle/Aran/Anna on 0113 213 0900 or apply online with your CV!
Customer Liaison Officer in Doncaster employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Doncaster
✨Tip Number 1
Get to know the company and its projects! Research their recent work in the community, especially around Sheffield, Rotherham, Barnsley, and Doncaster. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage with residents effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past roles where you've successfully resolved issues or improved customer satisfaction. This will demonstrate your ability to handle sensitive situations with ease.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Good luck!
We think you need these skills to ace Customer Liaison Officer in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer or any transferable skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how you can contribute to our community engagement initiatives. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, make sure your application reflects your strong communication skills. Use clear language and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific projects you'll be involved in, like kitchen and bathroom schemes or retrofitting. Familiarise yourself with common challenges residents face and think about how you would address them.
✨Show Off Your Communication Skills
As a Customer Liaison Officer, communication is key! Prepare examples of how you've effectively communicated with residents or clients in the past. Think about times when you resolved issues or built strong relationships – these stories will showcase your skills.
✨Demonstrate Empathy and Resilience
You’ll likely encounter sensitive situations, so be ready to discuss how you handle difficult conversations. Share experiences where you’ve shown empathy and resilience, especially in challenging scenarios, to highlight your suitability for the role.
✨Get Tech-Savvy
Since good IT skills are essential, make sure you're comfortable with Microsoft Office and any other relevant software. You might be asked about your experience with record-keeping or communication tools, so have some examples ready to go!