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- Tasks: Lead the customer service team and ensure timely resolution of housing defects.
- Company: Regional house builder with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, pension scheme, 26 days holiday, and free parking.
- Why this job: Make a real difference in customer satisfaction while gaining valuable leadership experience.
- Qualifications: Strong interpersonal skills, strategic thinking, and technical knowledge of building trades.
- Other info: 3-month fixed term contract with potential for future opportunities.
The predicted salary is between 3000 - 4500 £ per month.
A regional house builder has a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period.
Your duties and responsibilities will include:
- Responsible for ensuring defects are attended to in a reasonable timescale
- Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Be an ambassador for the company and attend appropriate corporate and handover events
- Develop new ideas to improve the quality of build and after sales service
- Plan, prioritise and organise workloads on a daily basis
- Conduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale products
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Maintain accurate audit trails and ensure documentation is filed in an organised manner
- Assess performance and work quality of subcontractors, and report issues to the Customer Care Manager
- Ensure improvement in customer satisfaction ratings
- Ensuring compliance at all times with Health and Safety procedures
Knowledge Skills and Experience:
- Ability to think strategically and coordinate complicated work programmes
- Demonstrate excellent interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate excellent negotiation skills
- Ability to communicate at all levels
- Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints
- Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers
- Ability to run, organise and prioritise - paying attention to detail in a methodical manner
- Good technical knowledge of various trades, including electrical, plumbing, and specific understanding of defects and specification of remedial works
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Self-motivated, working as part of a team under own initiative
This will be a 3 month fixed term contract. In return for your skills, the company is offering a competitive salary and company benefits including a pension scheme, 26 days holidays + bank holidays, 9-5pm (37.5 hours per week), free parking.
If you are interested in the Head of Customer Service, please apply via the link provided.
Locations
Temporary Head of Customer Service in Cheshire, Warrington employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Head of Customer Service in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their customer service goals.
✨Tip Number 3
Practice your negotiation skills! You’ll need to demonstrate your ability to handle customer complaints and negotiate solutions. Role-play with a friend to get comfortable with potential scenarios.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Temporary Head of Customer Service in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Customer Service. Highlight your experience in customer care, especially in managing defects and working with subcontractors. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. Share specific examples of how you've improved customer satisfaction or managed complex projects in the past. We love a good story!
Show Off Your Interpersonal Skills: In this role, you'll be dealing with various stakeholders, so make sure to showcase your excellent interpersonal skills in your application. Whether it's through your CV or cover letter, let us know how you build relationships and handle customer complaints like a pro.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the link provided!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices, especially in the construction industry. Familiarise yourself with common defects and remedial works so you can speak confidently about how to handle them.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of interaction with clients and subcontractors, be ready to demonstrate your excellent communication and negotiation skills. Prepare examples of how you've successfully managed relationships in the past.
✨Be a Problem Solver
Think of specific instances where you've had to assess technical or commercial issues and make informed decisions. Highlight your ability to stay calm under pressure, especially when dealing with customer complaints.
✨Organise Your Thoughts
Given the need to plan and prioritise workloads, practice articulating how you would approach daily tasks. Be prepared to discuss how you maintain accurate documentation and audit trails, as this will show your attention to detail.