At a Glance
- Tasks: Deliver top-notch customer service and manage homeowner concerns during their warranty period.
- Company: Join a leading Housing Developer with a focus on customer satisfaction.
- Benefits: Competitive salary, annual bonus, and hybrid working options.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in homeowners' lives while developing your customer care skills.
- Qualifications: Experience in customer service within housing or social sectors is a plus.
The predicted salary is between 36000 - 60000 £ per year.
A large Housing Developer has a requirement for a Customer Care Coordinator to join their Customer Care team delivering excellent customer service to homeowners, managing their defect period. Working closely with the Customer Care Manager, you will be responsible for delivering a professional, front-facing service to customers throughout their warranty period, dealing with customer concerns received by telephone or written communication, coordinating remedial works, and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Coordinator duties and responsibilities:
- Ensuring all parties involved (Purchasers, Customer Care Manager and Subcontractors) are kept up to date with works being carried out and scheduled dates
- Issue instructions to Sub-contractors
- Keep data system up to date at all times
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Gaining a rapport with sub-contractors
Experience:
- Experience within the Customer Care/service team with a house building or social housing company
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
Competitive salary, annual bonus scheme up to 10% of basic salary, hybrid working opportunities with up to 3 days per week WFH.
If you are interested in this position please apply below or reach out to Max Davies at the Fawkes & Reece London Office.
Customer Care Coordinator (Permanent, Temporary) in Cardiff employer: Fawkes & Reece
As a leading Housing Developer, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Care Coordinators can thrive. With competitive salaries, an annual bonus scheme, and the flexibility of hybrid working, we empower our employees to deliver exceptional service while maintaining a healthy work-life balance. Join us to be part of a team that values professional growth and collaboration, ensuring that every homeowner receives the care they deserve during their warranty period.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator (Permanent, Temporary) in Cardiff
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Fawkes & Reece.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Fawkes & Reece. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care Coordinator (Permanent, Temporary) in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Fawkes & Reece.
How to prepare for a job interview at Fawkes & Reece
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Fawkes & Reece's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Fawkes & Reece offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
