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- Tasks: Lead aftercare services for school projects, ensuring issues are resolved efficiently.
- Company: Respected British Contractor with a focus on quality and client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a difference in schools by ensuring facilities are maintained to high standards.
- Qualifications: Experience in project management and strong communication skills required.
- Other info: Join a dynamic team dedicated to excellence in aftercare services.
The predicted salary is between 36000 - 60000 £ per year.
I am currently supporting a highly respected British Contractor with their search for a Regional Aftercare Manager. This role ensures that newly completed and occupied school facilities are maintained to agreed standards, all defects and issues are managed efficiently, and client satisfaction is achieved throughout the post-handover period.
About the role:
- Lead and manage the aftercare service for multiple school projects during the post-handover and defects liability periods, ensuring that all issues are logged, tracked, and resolved in line with contractual obligations and internal quality standards.
- Coordinate with internal project teams, subcontractors, and external service providers to prioritise and execute timely reactive and planned maintenance work, snagging rectification, and minor repairs.
- Serve as the primary client contact for aftercare matters, maintaining clear communication with school stakeholders, client representatives, and facilities teams.
- Ensure compliance with health, safety, statutory regulations, and quality requirements throughout all aftercare activities.
- Monitor and report on aftercare performance, including defect trends, maintenance outcomes, response times, and status of outstanding actions to senior management.
- Prepare and maintain accurate records and documentation (such as snag logs, inspections, warranties, and maintenance).
Regional Aftercare Manager in Basingstoke employer: Fawkes & Reece
Contact Detail:
Fawkes & Reece Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftercare Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and facilities management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Aftercare Manager role.
✨Tip Number 2
Show off your skills in interviews! Be ready to discuss how you've managed aftercare services in the past. We want to hear about your experience with snagging rectification and how you’ve kept clients happy during the post-handover period.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific scenarios related to client communication or defect management. We’re here to help you practice and refine your responses so you can shine in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your passion for maintaining high standards in aftercare services!
We think you need these skills to ace Regional Aftercare Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the Regional Aftercare Manager role. Highlight your experience in managing aftercare services and any specific projects you've worked on that align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aftercare management and how your background makes you the perfect fit for us. Don’t forget to mention your communication skills, as they’re key for client interactions.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in past roles. We want to see your ability to manage defects and ensure client satisfaction, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Fawkes & Reece
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with the specific school projects the company has worked on. Understand the aftercare processes they follow and be ready to discuss how you would manage defects and client satisfaction based on their standards.
✨Showcase Your Communication Skills
As a Regional Aftercare Manager, you'll be the main point of contact for clients. Prepare examples of how you've effectively communicated with stakeholders in the past, especially during challenging situations. This will demonstrate your ability to maintain clear communication and build strong relationships.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved issues during the post-handover period. Be ready to explain your approach to logging, tracking, and resolving defects, as well as how you prioritise tasks to ensure timely maintenance work.
✨Understand Compliance and Quality Standards
Brush up on health, safety, and statutory regulations relevant to aftercare services. Be prepared to discuss how you ensure compliance and maintain quality throughout all aftercare activities, as this is crucial for the role.
