2nd/3rd Line Support Engineer

England +1 Full-Time No home office possible

IT Support Engineer

Based in Kent

Starting ASAP

Permanent Role

£40,000

Must have a Full UK licence.

Duties will include but not be limited too:

Providing support to Specialist systems
Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
Provision of site setups, from design to production.
Provision of mobile phones and associated accessories.
Active directory account management (including starters/leavers).
Morning Operations (Checking Backups (Veeam) and IT systems).
Providing technical support to projects as needed.
Server maintenance and administration (MS Windows 2012 and 2016) including updates.
Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).
Providing support to all Network Infrastructure (SDWAN, HP Aruba Switches and Access Points, Ubiquiti Wireless systems).
Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).