At a Glance
- Tasks: Engage with tenants, resolve queries, and oversee housing projects.
- Company: Reputable Social Housing Contractor with a focus on quality service.
- Benefits: Salary of £29k-£31k plus £3k car allowance and mileage.
- Other info: Join a supportive team with excellent staff retention and career advancement opportunities.
- Why this job: Make a difference in the community while enjoying job stability and growth.
- Qualifications: Full driving licence, own transport, and ideally a CSCS Card.
The predicted salary is between 29000 - 31000 € per year.
Salary: GBP29,000 - GBP31,000 per annum + £3k car allowance
We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.
Tenant Liaison Officer in Wrexham employer: Fawkes & Reece (North)
Join a reputable Social Housing Contractor in Wrexham, where quality service and customer care are at the forefront of our mission. We pride ourselves on our supportive work culture, excellent staff retention rates, and opportunities for professional growth, making us an ideal employer for those seeking meaningful and rewarding employment in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and their projects, especially if they focus on retrofitting and customer care. Be ready to discuss how your experience aligns with their values and how you can contribute to their success.
✨Tip Number 3
Show off your soft skills! As a Tenant Liaison Officer, communication is key. During interviews, highlight your ability to resolve tenant issues and build relationships with neighbourhood housing associations. Real-life examples will make your case stronger!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Tenant Liaison Officer in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Tenant Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing your customer care and communication abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in social housing and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled tenant queries or resolved issues in the past. We’re looking for someone who can act as the main point of contact and manage relationships effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the specific duties mentioned in the job description, like pre-entry visits and handling tenant queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Tenant Liaison Officer, you'll be dealing with tenants regularly. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. This will demonstrate your ability to communicate effectively and handle any issues that may arise.
✨Research the Company
Dig into the company’s background, values, and recent projects. Knowing about their focus on quality service and customer care will allow you to tailor your answers and show that you align with their mission. Plus, it gives you great talking points during the interview!
✨Prepare Questions
Interviews are a two-way street, so think of insightful questions to ask about the role and the company. Inquire about their approach to tenant engagement or how they handle customer complaints. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
