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- Tasks: Build strong relationships with residents and support them during home refurbishments.
- Company: Join a reputable Social Housing Contractor known for quality service and great staff retention.
- Benefits: Enjoy a permanent position with local work options and opportunities for travel across the North West.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: No specific experience required, just a passion for helping others and strong communication skills.
- Other info: Positions available in Bolton, Preston, Manchester, and Liverpool.
The predicted salary is between 28800 - 43200 £ per year.
Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for two Tenant Liaison Officers to join them on a permanent basis, working on retrofit and decarbonisation schemes across the North West. Locations of work are: Bolton, Preston, Manchester and Liverpool. The company will aim to keep you as close to home as possible, but some travel across the North West will be required. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant for…
Tenant Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the local housing landscape in the North West. Understanding the specific needs and challenges of residents in areas like Bolton, Preston, Manchester, and Liverpool will help you connect better with potential tenants.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local community events or workshops to meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your communication skills during any informal interactions. As a Tenant Liaison Officer, building positive relationships is key, so practice active listening and empathy when engaging with others.
✨Tip Number 4
Research the company’s previous projects and their approach to tenant engagement. Being knowledgeable about their work will demonstrate your genuine interest in the role and help you stand out during discussions.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tenant Liaison Officer position. Understand the key responsibilities and required skills, such as developing relationships with residents and managing your own diary.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing or customer service. Emphasize any previous roles where you acted as a liaison or managed tenant relationships.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for social housing and your ability to communicate effectively with tenants. Mention specific examples of how you've successfully handled tenant queries or issues in the past.
Highlight Local Knowledge: If you have knowledge of the North West area, be sure to mention it. Discussing your familiarity with local housing associations or communities can set you apart from other candidates.
How to prepare for a job interview at Fawkes & Reece (North)
✨Show Your People Skills
As a Tenant Liaison Officer, your ability to build positive relationships with residents is crucial. Be prepared to share examples of how you've successfully communicated and resolved issues in previous roles.
✨Demonstrate Knowledge of Social Housing
Familiarize yourself with the principles of social housing and the specific challenges it faces. Discussing current trends or recent developments in the sector can show your genuine interest and commitment to the role.
✨Highlight Your Organizational Skills
Since you'll be managing your own diary and booking appointments, emphasize your organizational abilities. Share strategies you use to stay on top of tasks and ensure effective time management.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations with tenants. Practice responses to scenarios involving conflict resolution, providing support during refurbishments, or dealing with tenant queries.
