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- Tasks: Build relationships with residents and support them during home refurbishments.
- Company: Join a reputable Social Housing Contractor known for quality service and great staff retention.
- Benefits: Enjoy a permanent position with local work options and travel across the North West.
- Why this job: Make a real impact in your community while working in a supportive and friendly environment.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
- Other info: Opportunities to attend tenant forums and engage with local housing associations.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for two Tenant Liaison Officers to join them on a permanent basis, working on retrofit and decarbonisation schemes across the North West. Locations of work are: Bolton, Preston, Manchester and Liverpool. The company will aim to keep you as close to home as possible, but some travel across the North West will be required. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum…
Tenant Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarize yourself with the specific social housing policies and regulations in the North West. This knowledge will not only help you understand the context of your role better but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Network with current or former Tenant Liaison Officers in the area. They can provide valuable insights into the role and the company culture, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss your experience in managing tenant relationships and resolving conflicts. Be ready with specific examples that showcase your communication skills and ability to handle challenging situations.
✨Tip Number 4
Research the company’s recent projects and initiatives related to retrofit and decarbonisation schemes. Showing that you are informed about their work will set you apart and highlight your genuine interest in the role.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Tenant Liaison Officer position. Understand the key responsibilities and required skills, such as relationship building and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing or customer service. Emphasize any previous roles where you managed relationships with tenants or worked on refurbishment projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social housing and your commitment to quality service. Mention specific examples of how you've successfully supported tenants in the past.
Highlight Local Knowledge: If you have knowledge of the North West area, be sure to mention it. Discussing your familiarity with local communities can demonstrate your ability to connect with residents effectively.
How to prepare for a job interview at Fawkes & Reece (North)
✨Show Your People Skills
As a Tenant Liaison Officer, your ability to build positive relationships with residents is crucial. Be prepared to share examples of how you've successfully communicated and resolved issues in previous roles.
✨Demonstrate Knowledge of Social Housing
Familiarize yourself with the principles of social housing and the specific challenges it faces. Showing that you understand the sector will impress your interviewers and demonstrate your commitment to the role.
✨Highlight Your Organizational Skills
Since you'll be managing your own diary and booking appointments, it's important to showcase your organizational abilities. Discuss any tools or methods you use to stay organized and ensure efficient time management.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to demonstrate how you would handle specific situations with tenants. Think through potential challenges and how you would approach them, focusing on empathy and problem-solving.
