At a Glance
- Tasks: Engage with tenants, resolve queries, and oversee housing projects.
- Company: Reputable Social Housing Contractor with a focus on quality service.
- Benefits: Salary of £29k-£31k plus £3k car allowance and mileage.
- Other info: Great staff retention and opportunities for career advancement.
- Why this job: Make a difference in the community while enjoying a supportive work environment.
- Qualifications: Full driving licence, own transport, and ideally a CSCS Card.
The predicted salary is between 29000 - 31000 £ per year.
Salary: GBP29,000 - GBP31,000 per annum + £3k car allowance
We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.
Tenant Liaison Officer employer: Fawkes & Reece (North)
Join a reputable Social Housing Contractor in Wrexham, where quality service and customer care are at the forefront of our mission. We pride ourselves on our supportive work culture, excellent staff retention rates, and opportunities for professional growth, making us an ideal employer for those seeking meaningful and rewarding employment in the social housing sector.
Contact Details:
Fawkes & Reece (North) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their work, especially in retrofit schemes. This will help you show genuine interest and demonstrate how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! As a Tenant Liaison Officer, you'll be the main point of contact for tenants. Role-play common scenarios with a friend to boost your confidence in handling queries and complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! We have a range of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your experience in customer care and any relevant projects you've worked on, especially in social housing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of the retrofit scheme and your approach to tenant relations.
Showcase Your Communication Skills:As a Tenant Liaison Officer, communication is key. In your application, demonstrate your ability to handle queries and resolve issues effectively. We love candidates who can show they’re proactive and approachable!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with the specific duties mentioned in the job description, like pre-entry visits and handling tenant queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Tenant Liaison Officer, you'll be dealing with tenants regularly. Prepare examples of how you've successfully communicated or resolved issues in the past. Think about times when you’ve had to handle complaints or build relationships with clients – these stories will highlight your customer care skills.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult tenant or a complaint about ongoing work. Practise your responses to these scenarios so you can demonstrate your problem-solving abilities and approach to customer service during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your reliability – a key trait for a Tenant Liaison Officer who needs to manage various tasks and appointments.
