At a Glance
- Tasks: Communicate with residents and coordinate access for housing retrofit projects.
- Company: Join a dynamic team in Chester and Stoke focused on community improvement.
- Benefits: Competitive hourly rate, potential for full-time role, and valuable experience.
- Other info: Flexible hours with a supportive work environment and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a customer-focused approach; driving licence required.
The predicted salary is between 17 - 17 £ per hour.
Tenant Liaison Officer required to work in Chester and Stoke on a retrofit scheme on housing for a cover until November - could possibly lead to a full-time role for the right candidate.
Ideally, you will be an experienced Tenant Liaison Officer with a background working in either construction or a similar position previously. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills. Most importantly, you will need a strong and proven customer service approach.
Start Date: 17th August
Job Role Includes:
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Essential: Driving Licence, own transport, previous experience/similar job role.
Working Hours: Monday to Thursday 8:00am - 4:30pm, Friday 8:00am - 3:30pm.
Tenant Liaison Officer in Stoke-on-Trent employer: Fawkes & Reece (North)
Fawkes & Reece (North) is an excellent employer, offering a dynamic work environment where experienced professionals can thrive in the fast-paced construction sector. With competitive day rates and a commitment to timely weekly payments, employees can enjoy financial stability while contributing to meaningful projects in the vibrant community of Uttoxeter. The company fosters a culture of collaboration and growth, providing opportunities for skill enhancement and professional development in site management.
Contact Details:
Fawkes & Reece (North) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fawkes & Reece (North). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fawkes & Reece (North) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fawkes & Reece (North):Your cover letter is your chance to shine! Tell us why you want to work at Fawkes & Reece (North) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fawkes & Reece (North)!
How to prepare for a job interview at Fawkes & Reece (North)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
