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For Companies At a Glance
- Tasks: Engage with residents to support a Carbon Reduction and Net Zero scheme.
- Company: Join a forward-thinking contractor focused on energy efficiency in the north.
- Benefits: Competitive pay, generous leave, healthcare, and training opportunities.
- Other info: Immediate start available for a dynamic role with career growth potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in tenant liaison or transferable skills, strong communication, and IT proficiency.
The predicted salary is between 14 - 17 £ per hour.
Custom Liaison Officer required to work in Chester and Stoke on Trent. You will be working with residents to help the site team to deliver a Carbon Reduction and Net Zero scheme. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer in Chester and Stoke on Trent for 4 weeks work. We are looking for someone to interview and start immediately.
The Client
The contractor's aim is to deliver ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.
Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local community.
- Deliver clear and effective communications to customer and residents about nature and scope of works.
- Act as main point of contact for residents, addressing inquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations.
What you will need
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence.
- Experience of working within the social housing sector.
Salary: £14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella. Competitive salary based on experience with discretionary bonus. Option to opt into salary sacrifice car lease. 25 days annual leave + bank holidays + birthdays off. Sick pay. 26 weeks full maternity leave. Annual pay reviews. 8 weeks full pay maternity leave. Discounted gym memberships at national and local gyms. Up to £3,000 colleague referral fee. Vast directory of training on bespoke in-house Learning Management System. Private healthcare and dental care. Cycle to work scheme.
Customer Liaison Officer in Stoke-on-Trent employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to discuss how you've handled sensitive situations in the past. Show them you can empathise with residents while keeping things professional.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Customer Liaison Officer gig. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Liaison Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Tenant Liaison Officer or any transferable skills. We want to see how your background aligns with our mission of delivering carbon reduction and net zero schemes.
Show Off Your Communication Skills: Since you'll be the main point of contact for residents, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with the community.
Highlight Relevant Experience: If you've worked in social housing or have dealt with sensitive situations before, make sure to mention it! We love seeing candidates who understand the nuances of working with residents and can handle inquiries with empathy.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you brush up on your knowledge of carbon reduction and net zero schemes. Familiarise yourself with the specific projects the contractor is involved in, especially in Chester and Stoke on Trent. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples from your past roles where you've effectively engaged with residents or resolved issues. Practising how you articulate these experiences can help you shine during the interview.
✨Demonstrate Empathy and Resilience
You’ll likely face sensitive situations, so be ready to discuss how you've handled challenging interactions in the past. Highlight your ability to remain calm and professional while addressing concerns, as this will resonate well with the interviewers.
✨Get Tech-Savvy
Since good IT skills are essential, make sure you're comfortable with Microsoft Office and any other relevant software. If you have experience with project documentation tools, mention that too. Being tech-savvy can set you apart from other candidates.