At a Glance
- Tasks: Engage with tenants, manage queries, and oversee home refurbishments.
- Company: Join a dynamic team in the social housing sector.
- Benefits: Competitive salary, weekly pay, and fuel expenses covered.
- Other info: 6-month temp-to-perm role with potential for career growth.
- Why this job: Make a difference in your community while building valuable experience.
- Qualifications: Previous experience as a Resident Liaison Officer is preferred.
The predicted salary is between 27000 - 30000 £ per year.
Overview
6 MONTH TEMP-TO-PERM OPPORTUNITY - PREVIOUS RLO EXPERIENCE REQUIRED.
Location: Wirral (Bebington, Bromborough, Pensby, Heswall).
Sectors: Social Housing.
Project Types: Retro-fit scheme.
Pay rate: £27-30k per year salary (dependent on experience).
Duration: 6 month temp-to-perm. This is starting ASAP!
Responsibilities
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contact neighbourhood housing associations and establish working relations with them
- Visit empty houses that are being refurbished with potential tenants and advise them on completion dates
- Attend and chair tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
Pay and Benefits
Salary: £27-30k per year, paid weekly. Fuel expenses are paid. Duration: 6 months temp-to-perm.
Qualifications
Previous experience as a Resident Liaison Officer (RLO) is preferred.
How to Apply
Please apply directly to this job ad.
Resident Liaison Officer employer: Fawkes & Reece (North)
Join our team as a Resident Liaison Officer in the vibrant Wirral area, where we prioritise employee well-being and professional growth. With competitive pay, weekly salary payments, and a supportive work culture, we empower our staff to make a meaningful impact in social housing. Enjoy the unique opportunity to engage with the community while benefiting from a temp-to-perm position that fosters career advancement.
Contact Details:
Fawkes & Reece (North) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge about retro-fit schemes and the specific challenges tenants face. We want you to be the go-to person for any questions that come your way.
✨Tip Number 3
Showcase your previous RLO experience! When chatting with potential employers, highlight specific examples of how you've successfully managed tenant relationships and resolved issues in the past.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or responsibilities you've handled.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so share your passion for social housing and how you can make a difference.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be the main point of contact for tenants. Make it easy for us to see your qualifications!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you brush up on your previous experience as a Resident Liaison Officer. Be ready to discuss specific projects you've worked on, especially in social housing and retro-fit schemes. This will show that you understand the role and can hit the ground running.
✨Show Your People Skills
As an RLO, you'll be dealing with tenants regularly. Prepare examples of how you've successfully managed tenant relationships or resolved complaints in the past. Highlighting your communication skills and empathy will make you stand out.
✨Understand the Local Area
Familiarise yourself with the Wirral area, particularly Bebington, Bromborough, Pensby, and Heswall. Knowing about local housing associations and community issues will demonstrate your commitment and readiness to engage with the community effectively.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the team dynamics, the specific challenges they face in the retro-fit scheme, or how they measure success in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
