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- Tasks: Engage with residents and support kitchen, bathroom, and retrofit projects.
- Company: Join a dynamic team focused on community engagement in South Yorkshire.
- Benefits: Competitive pay, flexible hours, and the chance to make a difference.
- Other info: Immediate start available; great opportunity for personal growth.
- Why this job: Be the voice for residents and help improve their living spaces.
- Qualifications: Experience in customer service or social housing is a plus.
The predicted salary is between 14 - 17 £ per hour.
Custom Liaison Officer required to work in and around Sheffield, Rotherham, Barnsley and Doncaster. You will be working with residents to help the site team to deliver a Kitchen and Bathroom and Retrofit scheme (Solar Panels, Ground Source Heat Pump etc.). Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer to work in South Yorkshire until the end of June. We are looking for someone to interview and start immediately.
Responsibilities:
- Proactively follow up on no-access properties to arrange retrofit survey/Kitchen and Bathroom appointments.
- Lead resident and community engagement initiatives, building strong relationships with local community.
- Deliver clear and effective communications to customers and residents about nature and scope of works.
- Act as main point of contact for residents, addressing inquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
What you will need:
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence.
- Experience of working within the social housing sector.
£14.24 per hour inclusive of holiday pay PAYE / £17 Umbrella 0.12p per mile.
Interested? To apply, call Danielle/Aran/Anna on 0113 213 0900 or apply online with your CV!
Customer Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Get to know the company and its projects before your interview. Research their recent initiatives, especially in social housing, so you can chat about how your experience aligns with their goals. This shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to engage with residents effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be prepared to discuss how you've handled sensitive situations in the past. Think of specific examples where you resolved issues or built strong relationships. This will demonstrate your resilience and negotiation skills, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Good luck!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer or any transferable skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our community engagement initiatives. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, make sure your application reflects your strong communication skills. We love seeing examples of how you've effectively communicated in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you brush up on the specifics of the role. Understand the responsibilities of a Customer Liaison Officer, especially around community engagement and communication. Familiarise yourself with the types of projects you'll be involved in, like kitchen and bathroom schemes or solar panel installations.
✨Showcase Your Experience
Be ready to discuss your previous roles, especially if you've worked in social housing or have transferable skills. Prepare examples that highlight your customer service skills and how you've successfully resolved issues in the past. This will show them you can handle sensitive situations with ease.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you would explain complex information to residents who may not be familiar with technical terms. This will demonstrate your ability to engage effectively with the community.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about their approach to resident engagement or how they measure success in their projects. It’s a great way to leave a positive impression!