Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with residents to support a Carbon Reduction and Net Zero scheme.
- Company: Join a forward-thinking contractor focused on energy efficiency in the north.
- Benefits: Competitive pay, generous leave, healthcare, and training opportunities.
- Other info: Immediate start available for a temporary role with potential for growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in tenant liaison or transferable skills, strong communication, and IT proficiency.
The predicted salary is between 14 - 17 £ per hour.
Custom Liaison Officer required to work in Chester and Stoke on Trent. You will be working with residents to help the site team to deliver a Carbon Reduction and Net Zero scheme. Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
The Role
We are currently looking for a temporary Customer Liaison Officer in Chester and Stoke on Trent for 4 weeks work. We are looking for someone to interview and start immediately.
The Client
The contractor's aim is to deliver ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.
Responsibilities
- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local community.
- Deliver clear and effective communications to customer and residents about nature and scope of works.
- Act as main point of contact for residents, addressing inquiries and concerns professionally and empathetically.
- Resolve access-related or resident issues promptly.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentations.
What you will need
- Previous experience of working in a similar role.
- Ability to deal with sensitive situations.
- Resilience and strong negotiation skills.
- Proficiency in Microsoft Office.
- Full UK Driving Licence.
- Experience of working within the social housing sector.
£14.24 Per Hour inclusive of holiday pay PAYE / £17 Umbrella. Competitive salary based on experience with discretionary bonus. Option to opt into salary sacrifice car lease. 25 days annual leave + bank holidays + birthdays off. Sick pay. 26 weeks full maternity leave. Annual pay reviews. 8 weeks full pay maternity leave. Discounted gym memberships at national and local gyms. Up to £3,000 colleague referral fee. Vast directory of training on bespoke in-house Learning Management System. Private healthcare and dental care. Cycle to work scheme.
Customer Liaison Officer employer: Fawkes & Reece (North)
Contact Detail:
Fawkes & Reece (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Customer Liaison Officer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and think about how you can demonstrate your experience with tenant liaison. Practice answering common questions and be ready to share examples of how you've handled sensitive situations in the past.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with potential employers, make sure to express your passion for carbon reduction and community engagement. They want to see that you're genuinely interested in making a difference.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Customer Liaison Officer gig. Plus, applying directly shows you're serious about joining the team and makes it easier for us to connect with you.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer or any transferable skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about carbon reduction and how your communication skills can help us engage with residents effectively. Keep it friendly and professional!
Showcase Your IT Skills: Since good IT skills are a must, mention any relevant software or tools you’ve used in previous roles. We love seeing candidates who are tech-savvy and can handle Microsoft Office like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Fawkes & Reece (North)
✨Know Your Stuff
Make sure you brush up on your knowledge of carbon reduction and net zero schemes. Familiarise yourself with the specific projects the contractor is involved in, especially those related to social housing. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Prepare examples from your past roles where you've effectively engaged with residents or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Empathy and Resilience
Be ready to discuss how you've handled sensitive situations in the past. Think of scenarios where you've had to negotiate or resolve conflicts. Showing that you can remain calm and professional under pressure will be a big plus.
✨Get Tech-Savvy
Since good IT skills are essential, make sure you're comfortable with Microsoft Office and any other relevant software. If you have experience with project documentation tools, mention that too. Being tech-savvy will set you apart from other candidates.