At a Glance
- Tasks: Engage with tenants, resolve queries, and oversee housing projects.
- Company: Reputable Social Housing Contractor with a focus on quality service.
- Benefits: Competitive salary, car allowance, and opportunities for career progression.
- Other info: Join a supportive team with strong staff retention and growth potential.
- Why this job: Make a difference in the community while advancing your career.
- Qualifications: 5 years' experience as a Tenant Liaison Officer and a full driving licence.
The predicted salary is between 29000 - 32000 € per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long-standing contracts in Wrexham. This is a retrofit scheme including EWI, Loft Insulation etc.
The successful candidate will have 5 years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £29k plus £3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed). Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Tenant Liaison Officer in Wrexham employer: Fawkes & Reece London
Join a reputable Social Housing Contractor in Wrexham, where quality service and customer care are at the forefront of our mission. We pride ourselves on our supportive work culture, excellent staff retention rates, and clear pathways for career progression, making this an ideal environment for a Tenant Liaison Officer looking to grow into roles such as Site Supervisor or Assistant Site Manager. With competitive salary packages and a strong commitment to employee development, we offer a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Wrexham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and their projects. Show them you’re genuinely interested in their work and how you can contribute to their success as a TLO. Tailor your responses to highlight your relevant experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Tenant Liaison Officer in Wrexham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenant Liaison Officer role. Highlight your relevant experience, especially those 5 years as a TLO, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our focus on quality service and customer care. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills:As a Tenant Liaison Officer, communication is key. In your application, demonstrate your ability to handle tenant queries and complaints effectively. Share examples of how you've successfully managed relationships in previous roles – we love to see that!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our fantastic team!
How to prepare for a job interview at Fawkes & Reece London
✨Know Your Stuff
Make sure you brush up on the specifics of the role. Understand what a Tenant Liaison Officer does, especially in the context of social housing and retrofit schemes. Familiarise yourself with common issues tenants face and how to address them.
✨Showcase Your Experience
With 5 years' experience as a TLO, you’ll want to highlight your past roles and responsibilities. Prepare examples of how you've successfully managed tenant relationships, resolved complaints, and worked with neighbourhood housing associations.
✨Be Personable
As a Tenant Liaison Officer, communication is key. Practice your interpersonal skills before the interview. Be ready to demonstrate how you can build rapport with tenants and handle sensitive situations with empathy and professionalism.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company’s approach to customer care and staff development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
