At a Glance
- Tasks: Engage with tenants, resolve queries, and ensure smooth communication during home renovations.
- Company: Reputable Social Housing Contractor known for quality service and strong staff retention.
- Benefits: Competitive hourly rate, supportive work environment, and opportunity to make a difference.
- Other info: Temporary role with potential for future opportunities in a dynamic sector.
- Why this job: Join a team that values customer care and community impact while gaining valuable experience.
- Qualifications: 2 years' experience as a Resident Liaison Officer and a full driving licence.
The predicted salary is between 26100 - 31900 £ per year.
Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focuses on quality of service and customer care and has great staff retention rates. My client is a well-established Social Housing Contractor, who has an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a temporary basis (approximately 6 months) on a kitchen replacement scheme in Preston. This will start in early September and will run till approximately March 2027.
The successful candidate will have at least 2 years' experience as a Resident Liaison Officer working for a Social Housing Contractor.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenants may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The hourly rate is £16-17ph paid via an umbrella company.
To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call (phone number removed). Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Resident Liaison Officer in Preston employer: Fawkes & Reece London
Fawkes & Reece London is an excellent employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in the recruitment sector. With a strong emphasis on career progression, employees benefit from competitive commissions, engaging team events, wellness support, and generous annual leave, all while contributing to the growth of a reputable firm in a vibrant city.
