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- Tasks: Support customers during their warranty period and manage defect resolutions.
- Company: Join a 5-Star house builder known for customer excellence.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Work closely with a supportive team and engage with various stakeholders.
- Why this job: Make a real difference in homeowners' lives while developing your skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A 5-Star house builder has a temporary requirement for a Customer Care Administrator to join their Customer Care team to help deliver customer excellence to new build home owners managing their defect period.
Working closely with the Customer Care team, you will be responsible for providing support and delivering a professional service to our customers throughout their two year warranty period, dealing with customer concerns received by telephone or written communication, coordinating remedial works and appointing contractors to deal with any snagging or defects that arise in their homes, in a timely and professional manner.
Customer Care Administrator duties and responsibilities:
- Updating plot files
- Ensuring all parties involved (purchasers, Customer Service Manager, Subcontractors) are kept up to date with works being carried out and scheduled dates
- Record all communication and respond within departmental timescales
- Issue instructions to Sub-contractors
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales
- Record dates of customer visits and log all defects identified
- Carry out all necessary calls in relation to the customer journey
- Keep data system up to date at all times
- Carry out general administrative duties
- Work directly with Director for Customer Services to assist in the management of large scale works
- Work closely with the Housing Associations and Employers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors
Key experience required:
- Experience within the Customer Care function with a major construction or house building company
- Track record of achieving & sustaining high customer satisfaction results
- Good time management, ability to multitask, organise workload and work within a pressurised environment
- Knowledge of NHBC and other warranty provider requirements
- Pro-active approach with the ability to work independently and as part of a team
- Excellent written and verbal communication skills - engaging with customers, subcontractors and third parties
- IT literate and comfortable working within bespoke IT systems
Customer Care Administrator in London employer: Fawkes & Reece London
Contact Detail:
Fawkes & Reece London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; demonstrate your passion for customer care and how you can contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which is key in customer care roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Care Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer care, especially within the construction or house building sector. We want to see how you've achieved high customer satisfaction results and managed workloads effectively.
Show Off Your Communication Skills: Since you'll be dealing with customers and subcontractors, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and engaging language in your application to reflect this.
Highlight Your Organisational Skills: We love a candidate who can multitask and stay organised! Share examples of how you've managed multiple tasks or projects simultaneously, especially in a pressurised environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Fawkes & Reece London
✨Know Your Customer Care Basics
Make sure you brush up on the fundamentals of customer care, especially in the construction industry. Understand the common issues homeowners face during their defect period and be ready to discuss how you would handle these situations.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and subcontractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, whether through phone calls or written correspondence.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and workload. Think of specific instances where you successfully juggled multiple tasks or met tight deadlines, as this role requires excellent multitasking abilities.
✨Familiarise Yourself with Relevant Regulations
Research NHBC and other warranty provider requirements before your interview. Being knowledgeable about these regulations will show that you're proactive and serious about the role, which is crucial for a Customer Care Administrator.