At a Glance
- Tasks: Lead a team to ensure top-notch customer service and resolve issues efficiently.
- Company: A small, independent luxury housing developer in London.
- Benefits: Competitive salary and the chance to work in a dynamic environment.
- Other info: Opportunity for career growth in a supportive and collaborative setting.
- Why this job: Make a real difference in customer satisfaction while working with a passionate team.
- Qualifications: Experience in customer service and a proven track record in a similar role.
My client are a small independent Housing Developer specialising in building luxury property in London and the surrounding areas. I am currently looking for an experienced Customer Service Manager to join a team of coordinators, operatives and reporting to the Head of Customer Service. You will need experience dealing with defects and completions, and you will need to have worked in a customer facing role previously. Your CV will need to demonstrate longevity and a stable employment profile.
As a Customer Service Manager you will be required to:
- Lead an on site team of customer care coordinators and operatives
- Ensure all customer service queries are directed to the relevant person or dealt with
- Deal with escalated complaints
- Monitor defects and update the system
- Track customer issues and close them off once dealt with
- Deal with handovers with customers and perform home demonstrations
- Promote a good working relationship with site teams
If you are interested in applying for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes and Reece London Office.
Customer Service Manager in Kingston upon Thames employer: Fawkes & Reece London
Join a leading Tier 1 contractor in Central London, where you will thrive in a dynamic and high-energy environment while contributing to impactful projects across various sectors. With a strong focus on employee growth, the company offers competitive salaries, hybrid working options, and comprehensive benefits including private healthcare and opportunities for further qualifications. Experience a vibrant work culture that values collaboration and innovation, making it an excellent place for ambitious professionals looking to make a difference in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fawkes & Reece London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fawkes & Reece London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fawkes & Reece London:Your cover letter is your chance to shine! Tell us why you want to work at Fawkes & Reece London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fawkes & Reece London!
How to prepare for a job interview at Fawkes & Reece London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
