Helpdesk Operative

Helpdesk\\nBased in the City\\nStarting ASAP\\nTemp – Perm\\n\\n As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.\\n\\nQuality\\n\\nManage CAFM system as key user on site including PPM records, reactives and reporting.\\nAnswer calls/email for the business in a timely fashion\\nEnsure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.\\nEnsure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment\\nLiaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.\\nWhere required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.\\nActively identify/implement innovation across the contract to enhance performance and continue to meet client expectations